Logicalis
Manager - Service Delivery Management
Logicalis
Service Delivery Executive
Logicalis
Service Delivery Manager
Pomeroy Mar 2010 - Dec 2014
Major Incident Manager
University of York Aug 2008 - May 2009
Graduate Lecturer
Education:
University of York 2006 - 2009
Masters, Master of Arts, Philosophy, History
Northern Kentucky University 2002 - 2006
Bachelors, Bachelor of Arts, History
Covington Catholic High School 1986 - 1990
Skills:
Incident Management Software Documentation Service Delivery Vendor Management Process Improvement It Service Management Training Team Building Itil Sla Management Project Management Bmc Remedy Technical Writing It Operations Citrix It Strategy Technical Documentation Coaching Service Desk Management Technical Analysis Virtualization Research Systems Analysis Cloud Computing Iaas Ms Project Project Planning Research Project Management Team Management Mentoring Translation Training and Development Technical Training Process Management Quality Assurance Itil V3 Foundations Certified Itil Certified It Service Delivery Itil Process Implementation It Infrastructure Management It Infrastructure Operations Competitive Analysis It Management Personnel Management
Interests:
Animal Welfare Education Arts and Culture Science and Technology
Languages:
German Latin Spanish French
Certifications:
Itil V3 Foundation Itil V3 Service Transition Itil V3 Service Operations Itil V3 Continual Service Improvement Microsoft Certified Professional A+ Loyalist Certification Services Microsoft Comptia
Mar 2014 to 2000 Major Incident ManagerPomeroy Hebron, KY Nov 2012 to Mar 2014 Business Relationship ManagerCSI
Apr 2012 to Nov 2012 Project Manager, PomeroyPomeroy Hebron, KY Mar 2010 to Apr 2012 Senior Process AnalystUniversity of York
Aug 2008 to May 2009 Graduate Lecturer
Education:
University of York York, PA Mar 2008 Master of Arts in Medieval HistoryNorthern Kentucky University Highland Heights, KY May 2006 Bachelor of Arts in HistoryUniversity of York York, PA Doctor of Philosophy in Medieval History
Name / Title
Company / Classification
Phones & Addresses
Eric Rummel President
Ironpass Communications Mortgage Bankers and Loan Correspondents