Baiju D. Mandalia - Boca Raton FL, US Joseph G. Rusnak - Durham NC, US Robert J. Sundstrom - Cary NC, US
Assignee:
International Business Machines Corporation - Armonk NY
International Classification:
G06Q 40/00
US Classification:
235379, 235380, 235382
Abstract:
A method of providing reminders to facilitate a business transaction can include first identifying a personal representative of a business entity, wherein the personal representative is associated with the transaction, second determining a current availability of the personal representative according to context information for the personal representative, monitoring the transaction involving a customer and the business entity and determining whether the transaction is complete. If the transaction is not complete within a predetermined amount of time, the method can include automatically notifying the customer on behalf of the personal representative. If the transaction is not complete within an additional amount of time, the method can include automatically notifying the personal representative over a selected communication channel to contact the customer. Determining a current availability can include accessing a calendar system corresponding to the personal representative to determine whether a scheduling conflict exists.
Queue Busting Through Assignment Of Kiosks To Users
Baiju D. Mandalia - Boca Raton FL, US Joseph G. Rusnak - Durham NC, US Robert J. Sundstrom - Cary NC, US
Assignee:
International Business Machines Corporation - Armonk NY
International Classification:
G06F 9/46 G06Q 99/00
US Classification:
705 9, 705 8
Abstract:
A method of queue busting using a wireless computing device can include executing a portlet within a wireless computing device, wherein the portlet is configured to query for kiosk availability and receiving a request to reserve a kiosk for use by a customer from the wireless computing device. The wireless computing device can be local to the kiosk. The method further can include determining availability of the kiosk according to scheduling information for the kiosk and reserving the kiosk for use by the customer for a period of time according to the step of determining availability of the kiosk. A message, which specifies reservation information, can be sent to the wireless computing device or a representative scheduled to communicate with the customer through the kiosk. A characteristic of the kiosk can be automatically configured and a communication session with the kiosk can be established.
Baiju D. Mandalia - Boca Raton FL, US Joseph G. Rusnak - Durham NC, US Robert J. Sundstrom - Cary NC, US
Assignee:
International Business Machines Corporation - Armonk NY
International Classification:
H04M 3/42
US Classification:
37920101, 37926501, 705 26, 705 27
Abstract:
A method of automatically organizing a meeting can include selecting a customer profile associated with a customer, identifying a representative according to the customer profile, and determining an availability for the representative based upon context information for the representative. The method further can include scheduling a meeting between the customer and the representative based upon the availability of the representative, and storing the meeting. A measure of availability for the representative can be determined according to the context information and a rating for the customer can be determined. A determination that the representative is not available can be overridden according to the measure of availability for the representative and the rating for the customer.
Method And System For Performing Programmatic Actions Based Upon Vehicle Approximate Locations
A system for communicating between networked applications and vehicles that includes a vehicle response server and a vehicle response agent. The vehicle response server can manage communications between at least one vehicle and at least one application remotely located from the vehicle, wherein the application can provide activation contexts to the vehicle. The vehicle response agent can be disposed in the vehicle. The vehicle response agent can receive the activation contexts and determine event occurrences based in part upon the activation contexts and in part upon a location of the vehicle relative to previously defined geographical boundaries specified by the vehicle response server.
System, Method, And Program For Managing A User Key Used To Sign A Message For A Data Processing System
Barry Atkins - Raleigh NC, US David Carroll Challener - Raleigh NC, US Frank Novak - Raleigh NC, US Joseph Gary Rusnak - Durham NC, US Kenneth D. Timmons - Raleigh NC, US William W. Vetter - Raleigh NC, US
Assignee:
Lenovo (Singapore) Pte. Ltd. - Singapore
International Classification:
G06F 15/16
US Classification:
709229, 380273, 380277, 713167, 713183
Abstract:
A system, method, and program for managing a user key used to sign a message for a data processing system having an encryption chip are disclosed. A user is assigned a user key. In order to encrypt and send messages to a recipient(s), the messages are encrypted with the user key. The user key, in turn, is encrypted with an associated key. The associated key is further encrypted using an encryption chip key stored on the encryption chip. The encrypted messages are communicated to a recipient to validate an association of the user with the encrypted messages. The associated key is decrypted with the encryption chip key. The user key is decrypted with the associated key, and the messages are decrypted with the user key. Thereafter, validation of the association of messages with the user is removed by revoking the associated key. In a preferred embodiment, encryption resources are centralized in a server system having the encryption chip.
Automatic Scheduling And Establishment Of Conferences
Baiju D. Mandalia - Boca Raton FL, US Joseph G. Rusnak - Durham NC, US Robert J. Sundstrom - Cary NC, US
Assignee:
International Business Machines Corporation - Armonk NY
International Classification:
G06F 15/16
US Classification:
709204, 709203
Abstract:
A method of automatically conducting a conference can include determining availability for each of a plurality of conference participants and selecting a date and time for the conference based upon the availability of each of the plurality of conference participants. The method further can include automatically initiating the conference among the conference participants on the date and at approximately the time for the conference.
Neal Alewine - Lake Worth FL, US Jonathan Gabel - Charlotte NC, US Joseph Rusnak - Durham NC, US Anthony Wrobel - Raleigh NC, US
Assignee:
INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY
International Classification:
G06F 17/00
US Classification:
701001000, 701002000
Abstract:
A system for permitting remotely located applications to obtain information about vehicle conditions and responsively perform programmatic actions based upon the vehicle conditions. The system can include a vehicle response server and a vehicle response agent. The vehicle response server can manage communications between one or more vehicles and at least one application remotely located from the vehicles. The application can automatically execute at least one context-dependent programmatic action based upon an event occurrence triggered by vehicle sensor input. The vehicle response agent, which resides within the vehicle can receive an activation context that specifies conditions for the event occurrence. The vehicle response agent can then monitor the vehicle for the event occurrence and, when appropriate, wirelessly convey an indication of the event occurrence to the vehicle response server. The indication can result in the automatic execution of the at least one context-dependent programmatic action.
Personalized Course Alerts And Course Completion Recording Service
Baiju Mandalia - Boca Raton FL, US Joseph Rusnak - Durham NC, US Robert Sundstrom - Cary NC, US
Assignee:
INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY
International Classification:
G09B 3/00
US Classification:
434350000
Abstract:
An automated method of providing courses to users within an organization can include subscribing a user to receive availability notifications for at least one selected course and notifying the user when a selected course is available. The method also can include detecting successful completion of the selected course by the user and responsive to the detecting step, updating a profile of the user to indicate successful completion of the selected course.
Mercy Hospital Of Buffalo Radiology 565 Abbott Rd, Buffalo, NY 14220 7168267000 (phone), 7168282967 (fax)
Southtowns RadiologistsSouthtowns Radiology Associates LLC 550 Orch Park Rd STE C, Buffalo, NY 14224 7165585140 (phone), 7166499005 (fax)
Education:
Medical School University of Buffalo, SUNY School of Medicine and Biomedical Sciences Graduated: 1987
Languages:
English
Description:
Dr. Rusnak graduated from the University of Buffalo, SUNY School of Medicine and Biomedical Sciences in 1987. He works in Hamburg, NY and 2 other locations and specializes in Diagnostic Radiology and Radiology. Dr. Rusnak is affiliated with Kenmore Mercy Hospital, Mercy Hospital Of Buffalo, Sisters Of Charity Hospital and Sisters Of Charity Hospital Saint Joseph Campus.
Greenaway Drive Elementary School Springfield MA 1968-1970, Coolidge Elementary School Coolidge TX 1970-1970, Tara Heights Elementary School Papillion NE 1970-1974, Papillion Junior High School Papillion NE 1974-1975, Coolidge High School Coolidge TX 1975-1975, Mexia Junior High School Mexia TX 1975-1976, Papillion-Lavista High School Papillion NE 1978-1981
Community:
Chandra Trujillo, Russ Cate, Amanda Abernathy, Laura Trapp
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