Draeger Medical Inc. 2009 - Mar 2012
ServiceDesk Manager
Bose Corporation 2005 - 2009
Help Desk Manager
Vedior 2005 - 2005
Desktop Support
Fidelity Investments 1995 - 2003
Help Desk Manager
Fidelity Investments 1995 - 2003
Senior Manager Desktop Technology
Education:
University of Massachusetts at Lowell 1974 - 1978
Doherty High School
Skills:
Help Desk Support Technical Support Information Technology Management Project Management Troubleshooting Itil Service Delivery Active Directory Service Desk Vpn Vendor Management Disaster Recovery Operating Systems Network Administration Software Documentation Windows 7 Windows Process Improvement Sharepoint It Management Leadership Business Analysis Change Management It Service Management Windows Server Incident Management Itil V3 Foundations Certified Lean Six Sigma Hdi Certified Support Center Manager Virtual Private Network It Asset Management
Interests:
Animal Welfare Environment
Certifications:
Itil Foundation Green Belt Lean-Sigma Itil Service Delivery Csam Itil Safran Lean-Sigma
Help Desk Manager at Bose Corporation, Help Desk Manager at Bose Corp
Location:
Greater Boston Area
Industry:
Consumer Electronics
Work:
Bose Corporation
Help Desk Manager
Bose Corp since 2005
Help Desk Manager
Fidelity Investments 1995 - 2003
Director End user suppprt
Fidleity Investments 1995 - 2003
Director of IT Support
Private Healthcare Systems 1989 - 1995
Desktop Manager
Draeger Andover, MA Sep 2009 to Mar 2012 SERVICE DESK MANAGERBose Corporation Framingham, MA Jun 2005 to Mar 2009 SERVICE DESK MANAGERRobert Half Technologies
Jan 2005 to Jun 2005 Desktop Support and PC refresh consultingRobert Half Technologies
Mar 2004 to Jun 2005 DESKTOP AND HELP DESK CONSULTANTIBM
Jul 2004 to Nov 2004 Desktop Support LeadAjilon Consulting
Jun 2004 to Jul 2004 Software Quality Assurance TestingTEK Systems at Raytheon
Mar 2004 to Jun 2004 Desktop Support LeadFidelity Investments
2001 to 2003 SENIOR MANAGERFidelity Investments Marlborough, MA 1995 to 2003 Manager Desktop TechnologiesFidelity Investments
1998 to 2000 MANAGERFidelity Investments
1995 to 1997 MANAGER HELP DESKPrivate Health Care Systems, Inc
1991 to 1995 MANAGER, PERSONAL COMPUTER OPERATIONSPrivate Health Care Systems, Inc Waltham, MA 1989 to 1995 Help Desk ManagerPrivate Health Care Systems, Inc
1989 to 1991 PC SUPPORT ANALYST
Education:
Help Desk Institute Jan 2008 to Jan 2008 Certified Help Desk Manager, ITIL v3University of Lowell Lowell, MA BS in Management Information Systems
Skills:
ITIL v2 & v3 Foundation
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