J.p. Morgan 2014 - 2015
Core Implementation Manager - North America
Jpmorgan Chase & Co. Jul 2007 - Mar 2011
Healthcare Implementations and Account Manager, Vice President
Jpmorgan Chase & Co. Dec 2003 - Jun 2007
Receivables Customer Service Manager, Vice President
Shell Oil Products Company Llc Jun 2002 - Dec 2003
Us Project Lead, Global Standardization
Lubricants Shell Oil Products Company Jan 2000 - Jun 2002
Vice President, Customer and Sales Services
Education:
Trevecca Nazarene College 2008 - 2010
Bachelors, Bachelor of Science
Trevecca Nazarene College 1988 - 1990
Bachelors, Bachelor of Science, Human Resources, Management
Castleton University 1976 - 1979
Skills:
Process Improvement Management Change Management Banking Crm Risk Management Project Management Business Analysis Financial Services Strategic Planning Business Process Portfolio Management Mergers and Acquisitions Budgets Training Leadership Strategy Relationship Management Business Process Improvement Product Management Credit Customer Service Financial Analysis Call Centers Software Documentation Financial Risk Sales Operations Management Treasury Management Pricing Cash Management Credit Analysis Payments Executive Management Commercial Banking Integration Sap Mergers Analysis Forecasting Team Building Human Resources Electronic Payments Credit Cards Continuous Improvement Accounts Receivable Sales Operations Customer Satisfaction Finance Budgeting
Interests:
Children Education Disaster and Humanitarian Relief Animal Welfare Arts and Culture