Kaiser Permanente
Care Experience Director
The Permanente Medical Group, Inc.
Service Unit Manager, Adult Primary Care and Family Medicine
The Permanente Medical Group Oct 2015 - Jan 2017
Senior Consultant, Service Excellence
The Permanente Medical Group Sep 2012 - Oct 2015
Senior Learning Consultant - Tpmg Optimization and Training Team
The Permanente Medical Group Jun 2011 - Sep 2012
Senior Consultant - Training - Encounter Information Operations
Education:
San Jose State University 1993 - 1995
Masters, Master of Arts
San Francisco State University 1989 - 1991
Bachelors, Bachelor of Science
Skills:
Account Management Epic Systems Healthcare Change Management Instructional Design Instructor Led Training Training Program Management Project Management Emr Coaching Leadership Ambulatory Recruiting Healthcare Information Technology Management Organizational Development Ehr Customer Service Budgets Analysis Fundraising Interviews Leadership Development Software Documentation Cpoe Marketing Employee Engagement Research Captivate Process Improvement Workshop Facilitation Performance Improvement Data Analysis Hipaa Hands on Training Staff Development Learning Management Informatics Inpatient Cerner Documentations Employee Training Adult Education Revenue Cycle Documentation Business Process Improvement Healthcare Information Technology Inpatient Care U.s. Health Insurance Portability and Accountability Act