Candice Beryl Gilzean

US Patent:

8229083, Jul 24, 2012

Filed:

Jan 10, 2007

Appl. No.:

11/621791

Inventors:

Candice B. Gilzean - Cedar Park TX, US
Gahlya Gregory - Bowling Green KY, US
Fabian F. Morgan - Austin TX, US
Michael Eric Rhodes - Pflugerville TX, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

H04M 1/64

US Classification:

379 8812, 37920201, 379 9321, 379158, 455466, 455416

Abstract:

The invention enhances mobile device software such that upon receipt of a specially formatted SMS message, the software can automatically dial a telephone number that was specified in the message after a configurable timed interval. A further enhancement comprises improvements to the integration between collaboration software (such as Lotus Notes) and mobile device software to enable employees to utilize this invention for connecting to conference calls. An additional enhancement comprises interfacing with a travel reservation system to detect when the user may want such an enhanced SMS message.

US Patent:

8453071, May 28, 2013

Filed:

Feb 7, 2006

Appl. No.:

11/348900

Inventors:

Viktors Berstis - Austin TX, US
Candice B. Gilzean - Cedar Park TX, US
Sonia M. Gaillard - Austin TX, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 3/048

US Classification:

715810, 715841, 379 882

Abstract:

A method and system for facilitating the navigation of menu trees offered by service providers is provided. The method of facilitating menu tree options at a menu tree facilitator includes the steps of receiving a customer request from a customer at a menu tree service center, the request including a customer identification, and determining one menu tree from a plurality of menu trees based on the customer request, wherein each of the plurality of menu trees is associated with a service provider. The method also includes determining at least a portion of the determined menu tree based on the customer request; and sending the portion of the determined menu tree to the customer based on the determination. The menu tree facilitator is a separate entity from the service provider.

US Patent:

8489690, Jul 16, 2013

Filed:

Aug 28, 2008

Appl. No.:

12/200080

Inventors:

Tamer E. Abuelsaad - Poughkeepsie NY, US
Candice B. Gilzean - Cedar Park TX, US
Munisamy Subramanian - Raleigh NC, US
Kelly Aymar - Poughkeepsie NY, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 15/16

US Classification:

709206, 709203, 709219, 4554121, 4554122, 4554143, 455466

Abstract:

A method, system and computer-usable medium for providing a subscription to an e-mail message thread via a mobile device. A user may subscribe to an e-mail message thread utilizing a mobile device, based on a unique e-mail thread ID associated with the e-mail thread within the e-mail message itself. Updated data regarding the e-mail message thread can then be provided in response to activity associated with the e-mail message thread. The updated data can be provided in the form of, for example, a text message, a text-to-speech voicemail message, and so forth. Additionally, a telephone number associated with the mobile device can be added to a database stored in an e-mail server that manages the e-mail message and the e-mail message thread in order to subscribe to the e-mail message via a mobile device. SMS data associated with the user can also be added to the database. A user is permitted to subscribe or unsubscribe to the e-mail message/thread, in response to a selection of a particular option in the e-mail message itself.

US Patent:

8494136, Jul 23, 2013

Filed:

Jun 25, 2007

Appl. No.:

11/768141

Inventors:

Candice B. Gilzean - Austin TX, US
Gahlya Gregory - Bowling Green KY, US
Fabian F. Morgan - Austin TX, US
Angie B. Pelt - Austin TX, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

H04M 3/42
H04M 1/64

US Classification:

37920101, 379 8801, 379 8823, 37920103, 37921601

Abstract:

In embodiments, a method, device and/or system allowing for automatic connection through a menu driven communication system by way of a keyed sequence, which may be stored as an XML file, comprising a telephone number and a menu response sequence.

US Patent:

20080167005, Jul 10, 2008

Filed:

Jan 10, 2007

Appl. No.:

11/621832

Inventors:

Candice B. Gilzean - Cedar Park TX, US
Gahlya Gregory - Bowling Green KY, US
Fabian F. Morgan - Austin TX, US
Michael Eric Rhodes - Pflugerville TX, US

International Classification:

H04M 3/537
H04M 3/56

US Classification:

4554122, 455416

Abstract:

The invention enhances mobile device software such that upon receipt of a specially formatted SMS message, the software can automatically dial a telephone number that was specified in the message after a configurable timed interval. A further enhancement comprises improvements to the integration between collaboration software (such as Lotus Notes) and mobile device software to enable employees to utilize this invention for connecting to conference calls. During the method of the present invention, a potentially contentious situation is detected. After this detection, this method, disrupts the capability of the system to automatically connect the user to a previously scheduled telephone conference, and notifies the user and querying the user and giving the user options to determine how the user desires to handle the one or more incoming calls. The user options can depend on the particular situation detected.

US Patent:

20090097635, Apr 16, 2009

Filed:

Oct 15, 2007

Appl. No.:

11/872090

Inventors:

Tamer E. Abuelsaad - Poughkeepsie NY, US
Candice B. Gilzean - Cedar Park TX, US

International Classification:

H04M 3/00

US Classification:

37926606

Abstract:

The Service Call Reservation program reserves a location in a queue so that a caller does not have to stay on the line to keep a position in a queue. When a customer contacts a service center the Service Call Reservation program informs the customer of the expected wait time. If the customer believes that the wait period is too long, the customer will indicate that to the program, and the program will prompt the user to provide a preferred method of notification.

US Patent:

20100251386, Sep 30, 2010

Filed:

Mar 30, 2009

Appl. No.:

12/413890

Inventors:

Candice B. Gilzean - Cedar Park TX, US
Gahlya J. Gregory - Bowling Green KY, US
Fabian F. Morgan - Austin TX, US
Michael Eric Rhodes - Pflugerville TX, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

G06F 17/00
G06F 21/00

US Classification:

726 28, 715233

Abstract:

A computer implemented method, a data processing system, and a computer program publish an audio annotation of a media signal. A media player plays a media signal. The media player then records an audio annotation to the media signal. Responsive to recording the audio annotation to the media signal, the media player records an identifier to be associated with the media signal. The audio annotation is then published to a social networking host.

US Patent:

20120254419, Oct 4, 2012

Filed:

Jun 8, 2012

Appl. No.:

13/491806

Inventors:

Candice B. Gilzean - Cedar Park TX, US
Gahlya Gregory - Bowling Green KY, US
Fabian F. Morgan - Austin TX, US
Michael Eric Rhodes - Pflugerville TX, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

G06F 15/173

US Classification:

709224

Abstract:

A method and system for notifying users of events. User activity of a user is monitored, based on user notification information in a storage location. The user notification information pertains to a scheduled event. In response to a detection, from the monitoring, of a change in the user activity, it is ascertained that the change necessitates notifying the user of the scheduled event due to the change impacting whether the user can participate in the scheduled event. Then the user is notified of the scheduled event. The user notification information in the storage location is modified, based on the detected change in the user activity, in response to receipt of an instruction from the user to change the user notification information in the storage location.