Advanced Disposal
Customer Service Center Manager
Ftd Companies Apr 1, 2000 - 2009
Director of Customer Relationship Management
Ftd Companies Apr 2000 - Oct 2004
Customer Service Manager
Ca Technologies 1998 - 2000
Program Manager - Channel Sales
Hewlett-Packard 1993 - 1998
Marketing and Communications Manager
Education:
Depaul University
Skills:
Management Crm Call Centers Account Management Customer Service Process Improvement Team Building Leadership Solution Selling Program Management Vendor Management Networking Customer Satisfaction Call Center Business Development Salesforce.com Team Leadership Sales Outsourcing Data Center Training Telecommunications Product Management Customer Experience New Business Development Strategic Planning Integration Cross Functional Team Leadership Business Analysis Voip Sales Process Sales Operations Customer Relationship Management Project Management Start Ups Saas Security Enterprise Software Customer Retention Business Process Improvement Customer Relations Contact Centers
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