Charles Cary Hudgins

US Patent:

20120109701, May 3, 2012

Filed:

Nov 1, 2010

Appl. No.:

12/917215

Inventors:

Stephanie Filomena Seugling - Concord NC, US
Janet Mackey Morgan - Charlotte NC, US
Charles Cary Hudgins - Charleston SC, US
Edward C. Ritter - Charlotte NC, US
Christopher E. Huntley - Huntersville NC, US
Christine M. Fricke - Saint Augustine FL, US
Mary K. Riley - Denver NC, US
Anne M. Badgley - Evanston IL, US
Trina Marie Greene - Bristow VA, US
John Dewel Pickford - Lakeway TX, US
Gary L. Olberding - Jacksonville FL, US
Randal J. Bishop - Jacksonville FL, US
John F. McGraw - Jacksonville FL, US
Marisol Rios - Windsor CT, US
Kristi J. Evatt - Concord NC, US
Scott C. Arcure - Chapel Hill NC, US
Suzette Oxendine - Virginia Beach VA, US
Cathleen Corcoran - Natick MA, US

Assignee:

Bank of America Corporation - Charlotte NC

International Classification:

G06Q 10/00
G06Q 90/00

US Classification:

705 713, 705 714

Abstract:

A system and method for an optimization of fulfillment workflow is disclosed. In accordance with one embodiment of the present disclosure. In accordance with embodiments of the present disclosure, a method may include receiving a request to be fulfilled from a client. The method may also include determining one or more item attributes associated with the request. The method may additionally include generating a batch of work units related to the request based at least in part on the one or more item attributes. The method may further include selecting an agent from a plurality of agents to process the batch. Moreover, the method may include transmitting the batch to the agent.

US Patent:

20120109803, May 3, 2012

Filed:

Mar 8, 2011

Appl. No.:

13/042954

Inventors:

Stephanie F. Seugling - Concord NC, US
Robert Shannon Arroba - Charlotte NC, US
Charles Cary Hudgins - Charleston SC, US
Edward C. Ritter - Charlotte NC, US
Selina Stanley Button - Antioch CA, US
Keith Silvestri - Longmeadow MA, US
Suha Aburahma Freij - Charlotte NC, US
Steven William Hoagland - Charlotte NC, US
Scott Christopher Arcure - Chapel Hill NC, US
Lisa A. Benadom - Fair Oaks Ranch CA, US

Assignee:

Bank of America Corporation - Charlotte NC

International Classification:

G06Q 40/00

US Classification:

705 35

Abstract:

In some embodiments, a verbal authorization system comprises a financial services repository operable to store information identifying one or more financial services provided by a financial enterprise. The financial enterprise provides a financial service of the one or more financial services in response to a written authorization from a client. An eligibility engine is operable to determine whether the client is eligible to apply for verbal authorization status such that the client may provide verbal authorization during a telephone call to a fulfillment representative of the financial enterprise in lieu of the written authorization. A verbal authorization repository is operable to store client authorization information. The client authorization information identifies the client and whether the client has achieved the verbal authorization status.

US Patent:

20150127542, May 7, 2015

Filed:

Jan 8, 2015

Appl. No.:

14/592285

Inventors:

- Charlotte NC, US
Robert Shannon Arroba - Charlotte NC, US
Charles Cary Hudgins - Charleston SC, US
Edward C. Ritter - Charlotte NC, US
Selina Stanley Button - Antioch CA, US
Keith A. Silvestri - Moreland Hills OH, US
Suha Aburahma Freij - Charlotte NC, US
Steven William Hoagland - Charlotte NC, US
Scott Christopher Arcure - Chapel Hill NC, US
Lisa A. Davis - Chatsworth CA, US

International Classification:

G06Q 20/40

US Classification:

705 44

Abstract:

In some embodiments, a verbal authorization system comprises a financial services repository operable to store information identifying one or more financial services provided by a financial enterprise. The financial enterprise provides a financial service of the one or more financial services in response to a written authorization from a client. An eligibility engine is operable to determine whether the client is eligible to apply for verbal authorization status such that the client may provide verbal authorization during a telephone call to a fulfillment representative of the financial enterprise in lieu of the written authorization. A verbal authorization repository is operable to store client authorization information. The client authorization information identifies the client and whether the client has achieved the verbal authorization status.