Comcast
Director of Operations, Business Class Customer Care
Comcast Jun 2007 - Feb 2010
Senior Ops, Manager Business Services Care
Comcast May 2006 - Jun 2007
Outsource and Business Services Program Manager
Enterasys Networks 2004 - 2006
Service Operations and Partner Manager
Lightbridge 2003 - 2004
Executive Operations
Education:
University of Massachusetts Lowell
Bachelors, Bachelor of Science, Business Administration
Skills:
Program Management Telecommunications Outsourcing Management Cross Functional Team Leadership Integration Customer Service Call Centers Vendor Management Customer Experience Crm Process Improvement E Commerce Team Building Mergers and Acquisitions Team Leadership Business Analysis Business Process Call Center