PepsiCo since Jul 2007
Service Analysis Manager
Sitel Oct 2003 - Jul 2007
Center Manager
SimonDelivers.com Sep 2002 - Jun 2003
Outbound Sales Team Leader
Charlton Mar 2002 - Sep 2002
Operations Manager
American International Group Jan 2000 - Dec 2001
Call Center Operations Manager
Education:
St. John's University 1988 - 1992
BA, Psychology
Skills:
Customer Service Call Center Customer Satisfaction Account Management Access