Customer Service Customer Satisfaction Customer Retention Sox Compliancy Six Sigma Internal Audit Quality Auditing Quality Control User Acceptance Testing Process Improvement Phone Etiquette
American Express Card Services Jul 1986 - Jul 2012
Business Systems Analyst
Jul 1986 - Jul 2012
Volunteer With Red Cross and Local Food Bank
American Express Card Services Call Center Jan 2006 - Jan 2011
Business Systems Analyst
American Express Sep 2004 - Jan 2006
Senior Auditor
American Express May 2000 - Aug 2004
Quality and Internal Control Auditor
Skills:
Customer Service Project Management Six Sigma Auditing Fraud System Testing Quality Assurance Internal Controls Internal Audit Business Process Improvement