Norwegian Cruise Line
Director Operations and Contact Centres Asia Pacific
Scenic - Luxury Cruises & Tours Aug 2015 - Sep 2017
Director of Call Center Services, North America
Duvine Cycling + Adventure Co. 2009 - Jan 2014
Director of Sales
Circles 2014 - 2014
Manager Client Services
Qantas Holidays Limited Jan 2006 - Jan 2009
Senior Business Analyst
Education:
Qantas College (Anta) 2002 - 2006
Leiths School of Food & Wine
Skills:
Sales Management Team Leadership Management Sales Business Development Customer Service Results Oriented Operations Management Project Management Tourism Business Analysis Problem Solving Call Centers Process Improvement Organizational Effectiveness Key Account Management Tour Operators Leisure Travel Strategy Communication Pricing Travel Planning Teamwork Employee Engagement Change Management Airlines Staff Management Team Management Adventure Travel Interviews International Sales Hotels Incentives Innovation Goal Oriented Analysis Salesforce.com Microsoft Excel Microsoft Word Powerpoint Microsoft Office Luxury People Oriented Loyalty Services Hotel Management Account Management
D/J Enterprises 1986 - 2006
Owner
How To Raise Emotionally Healthy Children - the Children's Project 1986 - 2006
Executive Director
Education:
School of Life
Skills:
Mental Health Child Development Parent Education Nonprofits Childcare Program Development Adolescents Public Speaking Early Childhood Education Training Social Services Community Outreach Babies Stress Management Program Evaluation Wellness Treatment Therapists Counseling Psychology Crisis Intervention Child Advocacy Autism Spectrum Disorders Case Managment Parenthood Family Therapy Psychotherapy Behavioral Health Early Childhood Parents Developmental Disabilities Mental Health Counseling Interventions Group Therapy Learning Disabilities Prevention Case Management Early Intervention Youth Development Child Welfare Special Education Books