A vehicular drive-thru food ordering and delivering system and method are provided. The system includes a lot, a drive-thru lane and a building for receiving and filling drive-thru orders. The building has a primary food delivery window for passing ready orders to drive-thru customers, and a downstream in-line parking area for drive-thru vehicles having a delayed order. Proximate to and downstream from the primary food delivery window is a doorway for attendant access from the primary food delivery window to the downstream in-line parking area. An attendant runway is proximate and downstream of the doorway and proximate to the in-line vehicle waiting area. A customer with a delayed order can be directed to wait in the downstream in-line waiting area. When the delayed order is ready for delivery, an attendant can deliver the ready order via the proximate doorway and proximate attendant runway to a vehicle waiting in the in-line vehicle waiting area.
A vehicular drive-thru food ordering and delivering system and method are provided. The system includes a lot, a drive-thru lane and a building for receiving and filling drive-thru orders. The building has a primary food delivery window for passing ready orders to drive-thru customers, and a downstream in-line parking area for drive-thru vehicles having a delayed order. Proximate to and downstream from the primary food delivery window is a doorway for attendant access from the primary food delivery window to the downstream in-line parking area. An attendant runway is proximate and downstream of the doorway and proximate to the in-line vehicle waiting area. A customer with a delayed order can be directed to wait in the downstream in-line waiting area. When the delayed order is ready for delivery, an attendant can deliver the ready order via the proximate doorway and proximate attendant runway to a vehicle waiting in the in-line vehicle waiting area.
System And Method For Enhanced Customer Kiosk Ordering
Roger D. Carroll - Downers Grove IL, US Melody A. Roberts - Chicago IL, US Marlon Smith - Montgomery IL, US Masamichi Udagawa - New York NY, US Erik R. Klimczak - Chicago Heights IL, US Denis G. Weil - Chicago IL, US Phil N. Le-Brun - Naperville IL, US Sigrid G. Moeslinger - New York NY, US Art Plagens - LaGrange IL, US Iuri Monteiro de Barros - Sao Paulo-SP, BR Kalil de Freitas Garcia - Sao Caetano-SP, BR Paul Lloyd Welch - St. Charles IL, US
Assignee:
Restaurant Technology, Inc. - St. Charles IL
International Classification:
G06Q 30/00 G07G 1/12
US Classification:
705 15, 705 25
Abstract:
The present disclosure is directed to a system and method for presenting restaurant items for ordering through a customer kiosk, comprising the steps of displaying a first and second restaurant menu category selector within an ordering interface screen, receiving a selection signal representing that one of the first or second restaurant menu category selectors has been selected and displaying the restaurant menu that corresponds to the selection signal. The first restaurant menu category selector is representative of a first restaurant menu and the second restaurant menu category selector is representative of a second restaurant menu. Additionally, the first restaurant menu comprises a first set of restaurant item selectors and the second restaurant menu comprises a second set of restaurant item selectors.
System And Method For Enhanced Customer Kiosk Ordering
Roger D. Carroll - Downers Grove IL, US Melody A. Roberts - Chicago IL, US Iuri Monteiro de Barros - Sao Paulo-SP, BR Kalil de Freitas Garcia - Sao Caetano-SP, BR Sigrid G. Moeslinger - New York NY, US Art Plagens - LaGrange IL, US Denis G. Weil - Chicago IL, US Phil N. Le-Brun - Naperville IL, US Erik R. Klimczak - Chicago Heights IL, US Marlon Smith - Montgomery IL, US Masamichi Udagawa - New York NY, US Paul Lloyd Welch - St. Charles IL, US
Assignee:
Restaurant Technology, Inc. - St. Charles IL
International Classification:
G06Q 20/00 G07G 1/12 G07G 5/00
US Classification:
705 17, 705 25, 705 24
Abstract:
The present disclosure is directed to a system and method for presenting restaurant items for ordering through a customer ordering kiosk, comprising the steps of displaying a first restaurant item category selector within a first ordering interface screen, wherein the first restaurant item category comprises a first background indicia pattern, displaying a second restaurant item category selector within the first ordering interface screen, wherein the second restaurant item category selector comprises a second background indicia pattern that is visually different from the first indicia pattern and displaying a third restaurant item category selector within the first ordering interface screen, wherein the third restaurant item category selector comprises a third background indicia pattern. When a selection signal is received representing that one of the item category selectors has been selected, the kiosk displays a first restaurant item selector comprising a restaurant item background pattern that matches the corresponding category selector.
System And Method For Enhanced Customer Kiosk Ordering
Roger D. Carroll - Downers Grove IL, US Melody A. Roberts - Chicago IL, US Iuri Monteiro de Barros - Sao Paulo - SP, BR Kalil de Freitas Garcia - Sao Caetano - SP, BR Erik R. Klimczak - Chicago Heights IL, US Denis G. Weil - Chicago IL, US Phil N. Le-Brun - Naperville IL, US Marlon Smith - Montgomery IL, US Masamichi Udagawa - New York NY, US Sigrid G. Moeslinger - New York NY, US Art Plagens - LaGrange IL, US Paul Llyod Welch - St. Charles IL, US
Assignee:
Restaurant Technology, Inc. - St. Charles IL
International Classification:
G06Q 20/00 G07G 1/12 G07G 5/00
US Classification:
705 17, 705 25, 705 24
Abstract:
The present disclosure is directed to a system and method for efficiently facilitating the selection and purchase of a restaurant item using a customer ordering kiosk comprising displaying a set of restaurant items available for purchase on a first ordering interface screen, receiving a triggering signal, displaying an overlay interface screen and preventing the first ordering interface screen from receiving any input from a customer while the overlay interface screen is displayed. The triggering signal can represent that a restaurant item has been selected, customization of a restaurant item has been completed, the customer has finished selecting restaurant items or a predetermined amount of time has passed without any input signals being received by the kiosk. Additionally, the overlay interface screen can facilitate meal creation, restaurant item customization, payment and kiosk system timeout.
System And Method For Enhanced Customer Kiosk Ordering
Roger D. Carroll - Downers Grove IL, US Iuri Monteiro de Barros - Sao Paulo-SP, BR Kalil de Freitas Garcia - Sao Caetano-SP, BR Erik R. Klimczak - Chicago Heights IL, US Phil N. Le-Brun - Naperville IL, US Sigrid G. Moeslinger - New York NY, US Art Plagens - LaGrange IL, US Melody A. Roberts - Chicago IL, US Marlon Smith - Montgomery IL, US Masamichi Udagawa - New York NY, US Denis G. Weil - Chicago IL, US Paul Lloyd Welch - St. Charles IL, US
Assignee:
Restaurant Technology, Inc. - St. Charles IL
International Classification:
G06Q 20/00 G07G 5/00 G07G 1/12 G07G 1/14
US Classification:
705 17, 705 24, 705 25, 705 21
Abstract:
The present disclosure is directed to a system and method for presenting restaurant items for ordering through a customer ordering kiosk, comprising the steps of displaying a list of restaurant item selectors within an ordering interface screen, receiving a selection signal indicating that one of the restaurant items has been selected. displaying one or more of the selected restaurant items within an order cart interface screen, wherein each of the selected restaurant items includes a selector box representing dietary options for the selected restaurant items. A dietary option is a predetermined set of ingredients associated and in accordance with a known set of preferences or nutritional restrictions.
System And Method For Enhanced Customer Kiosk Ordering
Roger D. Carroll - Downers Grove IL, US Melody A. Roberts - Chicago IL, US Sigrid G. Moeslinger - New York NY, US Art Plagens - LaGrange IL, US Erik R. Klimczak - Chicago Heights IL, US Marlon Smith - Montgomery IL, US Masamichi Udagawa - New York NY, US Denis G. Weil - Chicago IL, US Phil N. Le-Brun - Naperville IL, US luri Monteiro de Barros - Sao Paulo - SP, BR Kalil de Freitas Garcia - Sao Caetano - SP, BR Paul Lloyd Welch - St. Charles IL, US
Assignee:
Restaurant Technology, Inc. - St. Charles IL
International Classification:
G06Q 20/00 G07G 1/12 G07G 5/00
US Classification:
705 17, 705 25, 705 24
Abstract:
The present disclosure is directed to a system and method for presenting restaurant items for ordering through a customer ordering kiosk, comprising the steps of displaying an electronic receipt within an ordering interface screen, displaying one or more restaurant items on the electronic receipt corresponding to restaurant items that were selected by the customer for purchase, displaying a restaurant item symbol corresponding to one or more of the restaurant items displayed on the electronic receipt, displaying an edit button for each of the restaurant items and displaying a total cost line item for aggregating the total cost for all of the selected restaurant items. The restaurant item symbol is displayed in close proximity to its respective restaurant item, and customers may modify existing orders by selecting the edit button and causing an edit signal to be generated.
System And Method For Enhanced Customer Kiosk Ordering
Roger D. Carroll - Downers Grove IL, US Melody A. Roberts - Chicago IL, US Iuri Monterio de Barros - Sao Paulo - SP, BR Kalil de Freitas Garcia - Sao Caetano - SP, BR Erik R. Klimczak - Chicago Heights IL, US Denis G. Weil - Chicago IL, US Phil N. Le-Brun - Naperville IL, US Sigrid G. Moeslinger - New York NY, US Art Plagens - LaGrange IL, US Marlon Smith - Montgomery IL, US Masamichi Udagawa - New York NY, US Paul Lloyd Welch - St. Charles IL, US
Assignee:
Restaurant Technology, Inc. - St. Charles IL
International Classification:
G06Q 20/00 G07G 1/14 G07G 5/00 G07G 1/12
US Classification:
705 17, 705 21, 705 24, 705 25
Abstract:
The present disclosure is directed to a system and method for presenting restaurant items for ordering through a customer ordering kiosk, comprising the steps of displaying a first restaurant item image within a first area of a first ordering interface screen, displaying a second restaurant item image within a second area of the first ordering interface screen and displaying a first restaurant item selector for selecting the first restaurant item, wherein at least a portion of the first restaurant item selector is positioned within the first area of the first ordering interface screen. The first and second restaurant item images represent first and second restaurant items that can be ordered respectively using the customer ordering kiosk.
Iit Institute of Design
Dean
Year Up Feb 2016 - Dec 2016
Senior Advisor, Innovation and New Products and Services
Bloomberg Philanthropies Mar 2016 - Dec 2016
2016 Government Innovation Fellow
Mercy Corps Jul 2015 - Aug 2015
Innovator-In-Residence
Sanergy Jul 2014 - Jan 2015
Interim Chief Innovation Officer
Education:
Harvard University 2014 - 2015
Iit Institute of Design 1998 - 2001
Masters, Design
Dyson School of Design Engineering 1985 - 1985
Masters
Eth Zürich 1981 - 1985
Masters, Chemical Engineering
Skills:
Design Thinking Strategy Design Strategy Concept Development User Centered Design Ethnography Experience Design Product Development User Experience Strategic Planning Leadership Product Design Entrepreneurship Start Ups Interaction Design Marketing Information Design Innovation Management Market Research Research Design Customer Insight Design Management Product Management Information Architecture Business Development Qualitative Research Rapid Prototyping Marketing Strategy Mobile Devices Service Design Design Research Industrial Design Usability Testing