Honda Carland since Jun 2012
Production Support Analyst
Dayton Power and Light 2011 - 2011
Support Analyst
Sisters of Mercy Health System 2005 - 2007
Customer Support Anylyst
Education:
Vatterott College 1998 - 2000
Associates, Computer programming and Network Management
Skills:
Software Documentation Windows Microsoft Office HIPAA Customer Service Active Directory Program Management Visio Technical Support ITIL Vendor Management Change Management SQL Microsoft Excel Process Improvement Analysis Microsoft Exchange Healthcare VMware Troubleshooting Computer Hardware Business Analysis Windows 7 Disaster Recovery SharePoint System Administration Access Healthcare Information Technology Team Building Project Management Team Leadership Budgets Android Firewalls Hardware Java Knowledge Management Logistics Management Network Administration Onboarding Quality Assurance Risk Assessment Servers Strategic Planning IT Strategy TCP/IP VoIP Windows Server Youth Development Analytics
Jun 2012 to 2000 CSR Field Support AnalystDayton Power and Light Dayton, OH Jun 2011 to Jun 2012 Client Support AnalystHonda of America Anna, OH Nov 2008 to Oct 2010 Production Support AnalystLexis Nexis Miamisburg, OH Oct 2007 to Nov 2008 Customer Technical Support AnalystSaint John's Mercy St. Louis, MO May 2005 to Sep 2007 Customer Support AnalystDesktop SupportMeremac Valley Bank Centre Olivette, MO Nov 2004 to May 2005 PC LAN AdministratorSSMHC - St. Mary's Health Centre Clayton, MO Nov 2003 to Oct 2004 PC/LAN Analyst- Windows XP/ Desktop Support AnalystCitiMortgage O'Fallon, MO Oct 2002 to Nov 2003 Windows 2000 Desktop Support AnalystMastercard International O'Fallon, MO Jan 2002 to Oct 2002 Windows 2000 Desktop Support AnalystSt. John's Mercy Health Center St. Louis, MO May 2001 to Jan 2002 Windows XP Engineer / Desktop SupportFord Motor Credit St. Louis, MO Feb 2001 to May 2001 Team Leader, Lead Deployment EngineerConvergys St. Louis, MO Apr 1999 to Nov 1999 DSL Client Services Representative
Education:
Vatterott College Sunset Hills, MO May 2000 Computer Programming & Network ManagementSt. Louis Community College May 1993 Business Administration / Management
Dayton Power and Light Dayton, OH Jun 2011 to Jan 2012 Client Support AnalystHonda of America Anna, OH Nov 2008 to Jan 2010 Production Support AnalystLexis Nexis Miamisburg, OH Oct 2007 to Nov 2008 Customer Technical Support AnalystSaint John's Mercy St. Louis, MO May 2005 to Sep 2007 Customer Support AnalystDesktop SupportMeremac Valley Bank Centre Olivette, MO Nov 2004 to May 2005 PC LAN AdministratorSSMHC - St. Mary's Health Centre Clayton, MO Nov 2003 to Oct 2004 PC/LAN Analyst- Windows XP/ Desktop Support AnalystCitiMortgage O'Fallon, MO Oct 2002 to Nov 2003 Windows 2000 Desktop Support AnalystMastercard International O'Fallon, MO Jan 2002 to Oct 2002 Windows 2000 Desktop Support AnalystSt. John's Mercy Health Center St. Louis, MO May 2001 to Jan 2002 Windows XP Engineer / Desktop SupportFord Motor Credit St. Louis, MO Feb 2001 to May 2001 Team Leader, Lead Deployment EngineerConvergys St. Louis, MO Apr 1999 to Nov 1999 DSL Client Services Representative
Education:
Vatterott College Sunset Hills, MO May 2000 Associate in Computer Programming & Network ManagementSt. Louis Community College May 1993 Associate in Business Administration / Management