Doreen L Wilburn-Smith

Asheville, North Carolina

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Location:

5101 Legacy Oaks Pl, Asheville, NC 28803

Industry:

Hospital & Health Care

Work:

INROADS
Regional Director NY/NJ
Philadelphia Housing Authority Jul 2005 - Feb 2007
Director of Customer Relations

Education:

Skills:

Customer Service
Team Building
Coaching
Call Centers
Management
Public Speaking
Strategic Planning
Strategy
Program Management
Event Planning
Leadership
Telecommunications
Crm
Healthcare
Training
Peoplesoft
Process Improvement
Leadership Development
Organizational Development
Change Management
Non Profit Administration
Employee Relations
Performance Management
Recruiting
Microsoft Office
Operations Management
Staff Development
Project Management
Mentoring
Supervisory Skills
Analysis
Policy
Human Resources
Software Documentation
Community Outreach
Budgets
Account Management
Data Analysis
Conflict Resolution
Fundraising
Contract Negotiation
Customer Relationship Management
Peoplesoft Crm

Doreen Wilburn-Smith

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Location:

Asheville, NC

Doreen Wilburn-Smith Ronkonkoma, NY

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Work:

Care to Care RBM

Jan 2012 to 2000
Director of Intake and Call Center Operations Matrix Medical Networks Inc
Uniondale, NY
Oct 2010 to Dec 2011
Director of Teleservices 1199 SEIU Benefit Funds
New York, NY
Sep 2009 to Oct 2010
Assistant Director, Member Services INROADS Inc
New York, NY
Feb 2007 to Sep 2009
Regional Director Philadelphia Housing Authority
Philadelphia, PA
Aug 2005 to Feb 2007
Director of Customer Relations Henry Schein Inc
Melville, NY
Jun 2004 to Aug 2005
Manager, Inbound/Outbound Call Center Medical Sales East Coast American Cancer Society
New York, NY
Jul 2001 to Oct 2003
Vice President, Constituent / Customer Relationship Management PT-1 Communications
Flushing, NY
1998 to 2001 PT-1 Communications

1998 to 2001
Director, Customer Services PT-1 Communications

1998 to 1998
Director Long Island Lighting Company

1997 to 1998
Collection Service Supervisor / Manager Long Island Lighting Company

1981 to 1998 Long Island Lighting Company

1993 to 1997
Customer Assistance Call Center Supervisor

Education:

CUNY / Baruch College, School of Public Affairs
New York, NY
1998
M.P.A. in Public Administration SUNY / College at Old Westbury
Westbury, NY
1996
B.A. in Labor Studies Suffolk Community College
Brentwood, NY
1993
A.S. in Business Management Dale Carnegie Institute
1992
Certificate in PAGE

Doreen Wilburn-Smith Coram, NY

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Work:

Care to Care

Jan 2012 to 2000
Vice President of Intake and Service Operations Matrix Medical Networks Inc

2010 to 2000
Director or Teleservices Member Services
New York, NY
2009 to 2010
Assistant Director INROADS Inc
New York, NY
Feb 2007 to 2009
Regional Director Philadelphia Housing Authority (PHA)
Philadelphia, PA
Aug 2005 to Feb 2007
Director of Customer Relations Henry Schein Inc
Melville, NY
Jun 2004 to Aug 2005
Manager, Inbound/Outbound Call Center Medical Sales East Coast American Cancer Society
New York, NY
2001 to 2003
Vice President, Constituent / Customer Relationship Management PT-1 Communications

1998 to 2001
Director, Customer Services Revenue Assurance

1998 to 1998
Director Long Island Lighting Company

1997 to 1998
Collection Service Supervisor / Manager Long Island Lighting Company

1993 to 1997
Customer Assistance Call Center Supervisor Long Island Lighting Company
Long Island, NY
1981 to 1993
Customer Service Office Supervisor

Education:

Baruch College, School of Public Affairs
New York, NY
1998
M.P.A. in Public Administration College at Old Westbury
Westbury, NY
1996
B.A. in Labor Studies Suffolk Community College
Brentwood, NY
1993
A.S. in Business Management Dale Carnegie Institute
1992
Certificate

Skills:

Licensed Practical Nurse