Central Texas Veterans Healthcare System
Pharmacy Customer Care
Scott and White Health Plan Apr 2016 - Jan 2017
Business Analyst
Scott & White Healthcare Sep 2013 - Apr 2016
Revenue Cycle Integrity Analyst I
Sprint Oct 2005 - Sep 2013
Subscriber Support
Sprint Dec 2003 - Sep 2013
Business Customer Support Representative
Education:
Excelsior College 1997 - 2000
Bachelors, Bachelor of Science, Liberal Arts, Liberal Studies
Skills:
Wireless Troubleshooting Telecommunications Technical Support Networking Call Centers Mobile Devices Voip Telephony Cdma Ip Customer Service Unified Communications Managed Services Cellular Communications T1 Lan Wan Computer Network Operations Switches Wireless Networking Wan Cabling Sip Avaya Provisioning Sip Trunking Broadband Contact Centers Microsoft Excel Dsl Atm Networks Testing System Deployment Mpls Network Engineering Wireless Technologies Wimax Network Design Tcp/Ip Ethernet Routing Cisco Technologies Internet Protocol Laptops Routers Data Analysis Business Objects Citrix
Interests:
Photography New Technology Hiking (City and Country) Filmmaking and Fine Arts
Jan 2014 to 2000 Revenue Cycle Integrity Analyst IScott and White Healthcare Temple, TX Sep 2013 to Jan 2014 Patient Service Specialist ISprint-Nextel Temple, TX Jan 2007 to Sep 2013 Business Customer Service and Technical SupportSprint-Nextel Temple, TX Oct 2005 to Jan 2007 Technical consultantSprint-Nextel Corporation Temple, TX Dec 2003 to Oct 2005 Account Consultant, Customer LifecycleG.C. Services Copperas Cove, TX Aug 1999 to Dec 2003 Customer Service Team Leader
Education:
Online Certification through AAPC; to prepare for the CPC exam. Salt Lake City, UT 2014 AAPC, 2014 Physician Coding for CPC Certification (L-P) in Medical Records Technician,Coder (CPC)Excelsior College (SUNY) Albany, NY 1996 to 2000 Bachelor of Science in Liberal Arts