SCR Medical Transportation Chicago, IL 2009 to 2013 Director, Call Center OperationsCDW Advanced Technology Solutions Vernon, IL 2007 to 2009 Sr. Contact Center AnalystSCP Consulting Services Flossmoor, IL 2001 to 2009 Director, Contact Center PracticeBlackwell Consulting Services Chicago, IL 2000 to 2001 Consultant, Call Center PracticeRockwell International Wood Dale, IL 1995 to 2000 International Contact Center Project ManagerSt. Francis Hospital & Health Center
1993 to 1995 Manager, Telecommunications
Education:
Lewis University Romeoville, IL B.A. in Business Administration
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