Teladoc
Director of Operations Reporting and Analytics
Blue Cross Blue Shield of Massachusetts Mar 2019 - Sep 2019
Senior Program Manager
Blue Cross Blue Shield of Massachusetts Jul 2017 - Mar 2019
Strategic Workforce Planning Manager
Blue Cross Blue Shield of Massachusetts Feb 2016 - Jul 2017
Senior Analyst, Data Warehouse and Mining
Blue Cross Blue Shield of Massachusetts Apr 2010 - Feb 2016
Business Reporting Analyst
Education:
Southern New Hampshire University 2018 - 2021
Masters
Southern New Hampshire University 2015 - 2018
Bachelors
Quincy College 2011 - 2014
Associates, Mathematics
Coleman College 2000 - 2000
Skills:
Call Centers Access Insurance Process Improvement Health Insurance Data Analysis Business Analysis Customer Service Microsoft Excel Analysis Vendor Management Microsoft Office Databases Data Modeling Leadership Business Process Improvement Data Mining Healthcare Employee Benefits Managed Care Hipaa Cognos Access Database Avaya Sas Tableau Pivot Tables Strategic Planning
Apr 2010 to 2000 Business Analysis and Process Improvement ConsultantBlue Cross Blue Shield of MA Quincy, MA Jan 2005 to Apr 2010 Senior Call Center AnalystBlue Cross Blue Shield of MA Quincy, MA Apr 2005 to Jan 2006 SupervisorBlue Cross Blue Shield of MA Quincy, MA Dec 2003 to Apr 2005 Member Service AssociateManet Community Health Center Quincy, MA Jan 2011 to Present Community Involvement - Volunteer - Board of Directors
Education:
Quincy College Quincy, MA 2011 to 2014 Associates Degree in MathmaticsColeman College La Mesa, CA 2000 to 2000 Certificate in Computer Information ScienceHurlburt Field Air Force Base Hurlburt Field, FL 1995 to 1999 U.S. Air Force in Aerospace Maintenance