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Partner Development, Project Manager - Avaya
Blackboard Dec 2011 - Dec 2014
Manager It and Telephony
Blackboard Jan 2011 - Jan 2012
Avaya Telephony Coordinator
Convergys Apr 2010 - Jul 2010
Workforce Management Staffing Specialist
Aol Aug 2006 - Jan 2010
Senior Telecommunications Engineer
Education:
Weber State University 1998 - 2009
Skills:
Call Centers Troubleshooting Telecommunications Vendor Management Avaya Software Documentation Networking Training Contact Centers Management Call Center Technical Support Project Management Quality Assurance Voip Ivr Data Center Project Planning Workforce Management Help Desk Support Microsoft Office Integration Software Installation Network Engineering System Administration Dns Disaster Recovery Servers Cisco Technologies Crm Switches Team Leadership Active Directory Microsoft Sql Server Wan Network Design Vmware Aspect Acd Acd Intelliworks Predictive Dialers It Management Itil Network Administration Computer Hardware Computer Proficiency Telnet Putty Cable Management Hardware Deployments
Feb 2012 to 2000 Manager IT/TelephonyBlackboard Killeen, TX Jan 2011 to Feb 2012 Avaya Telephony CoordinatorConvergys Ogden, UT May 2010 to Jul 2010 Workforce Management Staffing SpecialistAmerica Online Ogden, UT Aug 2006 to Jan 2010 Senior Telecom EngineerAmerica Online Ogden, UT May 2003 to Aug 2006 Workforce Management Staffing SpecialistAmerica Online Tucson, AZ Mar 2001 to May 2003 Telecom Programmer
Education:
Weber State University Ogden Ogden, UT 2005 Associate in Information Systems and TechnologiesUniversity of Arizona Tucson Tucson, AZ Dec 2001 to May 2002 Management Information SystemsWeber State University Ogden Ogden, UT Aug 1998 to May 2000 Electronic Engineering