Moravian College Jun 1991
Bachelors, Bachelor of Arts
Skills:
Telecommunications It Service Management Incident Management Itil Bmc Remedy Remedyforce Consultant Cmdb Business Analysis Configuration Management Technical Support It Asset Management Enterprise Software Release Management Problem Management Change Management Cloud Computing Saas Service Management Requirements Gathering Service Desk Knowledge Management It Management It Operations It Strategy Integration Service Delivery Sla Pre Sales Consulting Solution Architecture Requirements Analysis
Certifications:
Itil Cmdb Lynda.com, License 7A48B1 Lynda.com, License Eac8Ee Working With Upset Customers Business Etiquette: Phone, Email, and Text License 7A48B1 License Eac8Ee