Jay Wagoner

Senior Director, Professional Services At Aspect Software

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Position:

Senior Director, Professional Services at Aspect Software

Location:

San Antonio, Texas Area

Industry:

Executive Office

Work:

Aspect Software - San Antonio, Texas Area since Nov 2011
Senior Director, Professional Services
Aspect Software Jan 2011 - Nov 2011
Senior Director, Customer Experience
Aspect Software Aug 2005 - Jan 2010
Sr. Director Global Account and Partner Mangagement
Concerto Software Dec 2003 - Aug 2005
Director, Corporate Strategy
USAA - San Antonio, Texas Area Dec 1997 - Aug 1998
IT Director, Problem Management & Infrastructure

Director Global Account Management

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Location:

San Antonio, TX

Industry:

Computer Software

Work:

Practice Director, Services And Distribution Smb

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Location:

Columbus, OH

Industry:

Executive Office

Work:

Kronos
Practice Director, Services and Distribution Smb
Aspect Software Nov 2011 - Oct 2014
Senior Director, Professional Services
Aspect Software Jan 2011 - Nov 2011
Senior Director, Customer Experience
Aspect Software Aug 2005 - Jan 2010
Senior Director Global Account and Partner Mangagement
Concerto Software Dec 2003 - Aug 2005
Director, Corporate Strategy

Education:

The University of Texas at San Antonio
Bachelors, Bachelor of Business Administration, Information Systems University of Maryland

Skills:

Enterprise Software
Cross Functional Team Leadership
Professional Services
Product Management
Integration
Contact Centers
Solution Selling
Operations Management
Leadership
Saas
Ivr
Crm
Management
Telecommunications
Workforce Management
Unified Communications
Staff Development
Strategy
Process Improvement
Vendor Management
Change Management
Cloud Computing
Strategic Planning
Business Strategy
Mergers and Acquisitions
Cti
Salesforce.com
Pre Sales
Telephony
Lead Generation
Customer Experience
Negotiation
Pmo
Coaching
Human Resources
Sales
Managed Services
Management Consulting
Voip
Executive Management
Acd
Program Management
Analysis
Security
Channel
Go To Market Strategy
Customer Satisfaction
Access
Software Documentation
Business Intelligence

Jay Wagoner

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Jay Van Wagoner

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Jay Wagoner

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Jay Wagoner San Antonio, TX

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Work:

Aspect Software

Oct 2011 to 2000
Senior Director, Professional Services Aspect Software

Aug 2005 to Dec 2011
Senior Director and Elite Relationship Executive, Global Account and Partner Management Aspect Software

Jan 2011 to Oct 2011
Senior Director Aspect Software

Dec 2003 to Aug 2005
Director, Corporate Strategy and Planning Aspect Software

Dec 2002 to Dec 2003
Director, Global Technical Operations Aspect Software

Jun 2002 to Dec 2002
Sr. Manager Aspect Software

Jan 2001 to Jun 2002
Manager Aspect Software

Jan 2000 to Jan 2001
Sales Overlay (SME) Aspect Software

Aug 1998 to Jan 2000
Senior Solution Consultant and Manager USAA Insurance Company

Dec 1997 to Aug 1998
IT Director, Problem Management & Infrastructure USAA Insurance Company
San Antonio, TX
May 1992 to Aug 1998 USAA Insurance Company

May 1997 to Dec 1997
IT Manager, Desktop Certification and Technical Release Management USAA Insurance Company

May 1992 to May 1997
Programmer Analyst United States Marine Corps - Military Police

Oct 1986 to Aug 1990