Jennifer L Lubkin

Vice President, Customer Ops & Experience At Ace Cash Express

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Position:

Vice President, Customer Ops & Experience at ACE Cash Express

Location:

Dallas/Fort Worth Area

Industry:

Financial Services

Work:

ACE Cash Express - Irving, TX since May 2010
Vice President, Customer Ops & Experience
Jennifer Lubkin - Trinidad & Tobago Apr 2008 - Nov 2010
Independent Consultant - Customer Experience
Capgemini - Atlanta, GA Jan 2007 - Mar 2008
Senior Consultant - Customer Service & Call Center
Park Place Porsche - Dallas, TX 2006 - 2008
Internet Sale Manager
Broadwing Communications - Austin, TX 2000 - 2002
Vice President Customer Care

Education:

Languages:

English
Portuguese
Spanish
French

President

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Location:

Dallas, TX

Industry:

Retail

Work:

Signet Apr 2014 - Mar 2018
Vice President Customer Experience and Operations | Contact Center
Ace Cash Express May 2010 - Apr 2014
Vice President, Customer Ops and Experience
Perspective.worx May 2010 - Apr 2014
President
Tstt Apr 2008 - Nov 2010
Independent Consultant - Customer Experience
Capgemini Jan 2007 - Mar 2008
Senior Consultant - Customer Service and Call Center

Education:

Skills:

Crm
Customer Service
Customer Experience
Telecommunications
Contact Centers
Marketing
Team Leadership and Development
Performance Optimization
Process Engineering
Business Case Development
Budget Development and Management
Financial Analysis
Retail Operations Support
Itam
Technical Support
Retail Security
Vendor Management
Debit Cards
Business Planning
Operations Management
Credit Cards
Cross Functional Team Leadership
Sales
Leadership
Performance Tuning
Team Leadership
Strategy
Strategic Planning
Management
Business Strategy
Business Development
Start Ups
Customer Relationship Management
Project Management
Team Building
Outsourcing
Program Management
Change Management
Business Process Improvement
Process Optimization
Customer Satisfaction

Languages:

English
Portuguese
Spanish
French

Consultant

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Location:

Dallas, TX

Industry:

Management Consulting

Work: