ActioNet, Inc (FAA William J. Hughes Technical Center)
Jul 2010 to 2000 Project Manager/AnalystL3 Communications STRATIS (FAA William J. Hughes Technical Center) Atlantic City, NJ Jun 2008 to Jul 2010 Federal Computer Service Desk TechnicianA3 Technology (FAA William J. Hughes Technical Center) Atlantic City, NJ Oct 2007 to Jun 2008 Documentation SpecialistNobil Food Services (FAA William J. Hughes Technical Center) Atlantic City, NJ Oct 2000 to Oct 2007 Food Service & Preparation
Education:
Egg Harbor Township High School Egg Harbor Township, NJ 1995 to 1999 DiplomaWebucator 2013 Microsoft Project Server 2010 Certificate in Microsoft Project Server 2010Webucator 2012 Microsoft Project 2010 Certificate in Microsoft Project 2010ITIL 2010 ITIL Foundation v3 Course completion in ITILCompTIA 2010 A+ Certification in IT TechnicianHDI 2010 HDI Customer Service Representative (CSR) Certified in Customer ServicesITIL 2008 ITIL Foundation v2 Certified in ITIL
Skills:
Project Management Program Management SharePoint Administrator Documentation Specialist Quality Assurance Change Management Incident Management Process Improvement IT Technical Support IT Help Desk Customer Service Procedure Development<br/><br/>MS Windows XP, Vista, 7 MS Office Suite 2003 & Up MS Visio 2003 & Up IBM Lotus Notes MS SharePoint 2007 & Up MS Outlook MS OneNote 2010 BMC Remedy MS Project 2010 MS Project Server 2010 Adobe Products SAP Business Objects TechSmith Snagit
Youtube
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