Comcast - Madison Mississippi since May 2012
Vice President Vendor Management Central Division Comcast
Comcast - Madison, Mississippi Apr 2007 - May 2012
Vice President Customer Care Strategy and Operations
Comcast - Knoxville, Tennessee Area Nov 2002 - Apr 2007
Senior Director Customer Service
Education:
University of Tennessee-Knoxville 1975 - 1980
BS, Management
Skills:
Vendor Management Call Centers Leadership Customer Retention Customer Experience Strategy Telecommunications Customer Satisfaction Team Leadership Performance Management Management Customer Service Team Building Cross Functional Team Leadership Process Improvement Telephony Troubleshooting Call Center Sales Budgets Training Operations Management Account Management Forecasting Workforce Management Contact Centers Technical Support Strategic Planning Broadband Business Process Improvement Customer Relationship Management
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