Toyota North America
Customer Service Representative
Us Cellular-Answer Wireless
Customer Service Associate
Petroleum Service Company, Inc. Jul 2014 - Apr 2015
Store Operations Manager
Hawkeye Oil Company Feb 1987 - Jul 2014
Store Operations Manager
Education:
Marion High School 1979 - 1983
Skills:
Typing Price Book Back Office Software Time Management Customer Service Customer Relations Data Entry Data Analysis Microsoft Office Color Copies Vendor Relations Pricing Account Management Human Resources
Interests:
Social Services Children Economic Empowerment Environment Education Health
Certifications:
Kirkwood Community College Heartsaver, Bloodborne Pathogens
Transamerica
Product Systems Analyst
Aegon
Business Analyst
Skills:
Business Analysis Requirements Analysis Business Requirements Process Improvement Sdlc Insurance Requirements Gathering User Acceptance Testing Visio Financial Services Business Process Improvement Business Process Risk Management Stakeholder Management Software Documentation Vendor Management
Transamerica
Businss Analayst
Aegon
Ba and Qa New Product Implementation
Education:
Kirkwood Community College 1986 - 1987
Skills:
Insurance Product Development Process Improvement Sdlc Business Analysis Requirements Analysis Business Process Improvement Customer Service Life Insurance Change Management Analysis Program Management Visio Software Documentation Requirements Gathering Project Management Data Analysis Regression Testing New Product Implementations Business Requirements Testing Risk Management System Testing