Skills:
An experienced professional with a proven track record of accomplishment in the areas of budgeting, personnel management, policy development, and customer relations. Implemented line item budgets and automation of financial systems utilizing various technologies including Microsoft Excel, Linear, various point of sale systems, GFS and Sysco automated systems. Specific accomplishments include responsibility for all finances, departmental budgeting from $50,000.00 up to $1,000,000.00 including RFPs, purchase orders, invoices and equipment depreciation schedules. During this time all budgets responsible for operated in the black. While managing a major building renovation process, assessed department needs, planned for remodeling and maintained services to all staff and customers at multiple locations. During this renovation process, project management duties included reviewing bids, selecting vendors, meeting with all vendors, coordination of services, permits and subcontractors, meeting local, state and federal regulations, and maintaining communication with other departments and staff affected by renovation process. Successfully completed renovation process on time and within budget. Experience in improving customer satisfaction through the use of focus groups, committee feedback, satisfaction surveys, data collection, metric based analysis systems (MBAS), and continuous quality improvement (CQI/CQA) programs. Successfully wrote and managed grant proposals and grants, for profit and non-profit organizations. Worked with teams to establish missions, goals, and concrete plans specifically to meet the needs of each organization or client served, both on the macro or micro level. Implemented safety precautions and monthly staff trainings in order to reduce risks of work related injuries. Trained staff for various departments utilizing Power Point presentations, mentoring, modeling, monitoring, consultants, and had direct supervision of 5-70 personnel at a time, depending on the position. Responsible for hiring employees, preparing job descriptions, process improvements, conducted staff members performance evaluations, provided constructive feedback, documentation, and when necessary, followed all company, state and federal policy guide lines for termination. In two positions simultaneously supervised multiple staff levels (supervisors and employees) at multiple locations. During the implementation of the employees initial union contract, served as a member of the management bargaining team. Identified a need for process improvements and as a result, wrote process improvements, policies and Standard Operation Procedure (SOP) guidelines for dietary department receiving, storage, purchasing, production, and compliance with local, state, and federal food safety regulations. Marketing experience include utilizing, flyers, menus, purchasing incentives, advertisements, newsletters, Power Point presentation, and various software such as Microsoft Publisher, Menu Magic and Snag It. Increased school meal participation by over 30%; increased long term care facility pureed food intake by 28%; lowered food costs at prison by utilizing garden produce in menu planning.