Troubleshooting • Technical Support • Itil • Windows 7 • Servers • Service Delivery • It Service Management • It Operations • Help Desk Support • Active Directory • Windows Server • Process Improvement • Software Documentation • Incident Handling • Networking • Service Desk • Citrix • Outsourcing • Vpn • Managed Services • Sharepoint • System Administration
Atos Jul 2015 - Sep 2019
Tower Service Manager
Monro Muffler Brake Jul 2015 - Sep 2019
Pc Lan Technician
Xerox May 2012 - Jul 2015
Service Quality Manager - Client Services
Hewlett-Packard Apr 2007 - Oct 2012
Tier 3 Client Operations Agent
Halifax Corporation Apr 2005 - Nov 2005
Field Service Support Technician
Education:
Sodus Central High School 1988 - 1991
Skills:
Troubleshooting Technical Support Itil Windows 7 Servers Service Delivery It Service Management It Operations Help Desk Support Active Directory Windows Server Process Improvement Software Documentation Incident Handling Networking Service Desk Citrix Outsourcing Vpn Managed Services Sharepoint System Administration