Customer Service • Sales • Sales Process • Call Centers • Management • Telecommunications • Customer Satisfaction • Facebook • Training • Account Management • Microsoft Office • Call Center • Sales Operations • Direct Sales • Team Building • Customer Retention • Marketing • Customer Experience • Video Production • Operations Management • Project Management • Promotions • Product Launch • Radio Broadcasting • Radio Production • Radio Promotions • Social Media Marketing • Creative Writing • Published Author • Press Releases • Television Studio Production • Camera Operation • Video Editing • Training Delivery • Employee Training • Premiere Elements • Adobe Creative Suite • Interviewing Skills • Celebrity Interviews
Verizon Wireless since Oct 2008
Sr. Sales Trainer
Verizon Wireless Sep 2005 - Oct 2008
Customer Service Rep/Technical Support Coordinator
Education:
Caldwell College 1998 - 2002
B.A, Communication Arts
Skills:
Customer Service Sales Sales Process Call Centers Management Telecommunications Customer Satisfaction Facebook Training Account Management Microsoft Office Call Center Sales Operations Direct Sales Team Building Customer Retention Marketing Customer Experience Video Production Operations Management Project Management Promotions Product Launch Radio Broadcasting Radio Production Radio Promotions Social Media Marketing Creative Writing Published Author Press Releases Television Studio Production Camera Operation Video Editing Training Delivery Employee Training Premiere Elements Adobe Creative Suite Interviewing Skills Celebrity Interviews
Nov 2010 to 2000 Producer/DirectorWKRS-FM New York, NY Sep 2001 to Jan 2002 Promotions InternCBS Sports New York, NY Apr 2001 to Sep 2001 Operations Intern
Education:
Caldwell College Caldwell, NJ May 2002 BA in Communication Arts