Lewin A.R.W. Edwards - Forest Hills NY, US Linda M. Cortese - Hauppauge NY, US Michael Garavuso - Lindenhurst NY, US
Assignee:
Honeywell International Inc. - Morristown NJ
International Classification:
G06F 11/28
US Classification:
714 37, 714E11178
Abstract:
Systems and methods are provided wherein raw event indicating notices from one or more regional monitoring systems are automatically combined with one or more links to troubleshooting information specific to the device and/or event which triggered the respective notice. A configuration database and associated trouble shooting database provide model identification and specific event related information for maintenance personnel.