BMC Software since Jun 2012
Senior Customer Success Manager- SaaS
BMC Software May 2011 - Sep 2012
Associate Manager, BSM Solutions
BMC Software Apr 2002 - Jul 2011
Senior Support Account Manager
BMC Software Nov 1999 - Apr 2002
Technical Support Specialist
New Dimension Software Aug 1998 - Nov 1999
Customer Support Operations
Skills:
Enterprise Software Rapid Prototyping Service Delivery It Service Management Saas 3D Printing Model Making Project Delivery Service Management Industrial Design Project Management Team Management Relationship Management Customer Relationship Management Written and Oral Presentation Skills Software Development Integration Additive Manufacturing Silicone Molding 3D Modeling Itil Project Planning Software As A Service Rotational Molding Business Development Business Process Improvement Cross Functional Team Leadership
Interests:
Children Environment Education Poverty Alleviation Human Rights Animal Welfare
Senior Customer Success Manager- SaaS at BMC Software
Location:
Orange County, California Area
Industry:
Computer Software
Work:
BMC Software since Jun 2012
Senior Customer Success Manager- SaaS
BMC Software May 2011 - Sep 2012
Associate Manager, BSM Solutions
BMC Software Apr 2002 - Jul 2011
Senior Support Account Manager
BMC Software Nov 1999 - Apr 2002
Technical Support Specialist
New Dimension Software Aug 1998 - Nov 1999
Customer Support Operations
Skills:
Relationship Management Enterprise Software SaaS CMDB BMC Remedy Service Management ITIL Certified Written & Oral Presentation Skills CRM
Honor & Awards:
Customer Reference Program Award, 2008
Star Award for outstanding performance, 2007
Corporate Club Event Recognition, 2005
Outstanding Performance Award, 2004