Navy Federal Credit Union Mar 2014 - 2014
Senior It Problem Analyst
Citi Oct 1, 2003 - Jun 1, 2013
Vice President - Bilingual Senior Problem Mgmt Analyst
Us Marine Corps Aug 1, 1988 - Aug 1, 1995
Electrical Equipment Repair Specialist
Courtyard By Marriott/Residence Inn Jun 1, 1992 - Jun 1, 1994
Front Desk Shift Leader
Education:
University of Maryland Global Campus
Montgomery College
Associates, Associate of Arts
Skills:
Microsoft Office Customer Service Microsoft Word Microsoft Excel Powerpoint Windows Outlook Military Strategic Planning Military Operations Military Experience It Service Management Business Continuity Problem Management Cross Functional Team Leadership Incident Management Itil Risk Management Information Technology Program Management Change Management Vendor Management Leadership Business Analysis Process Improvement Sdlc It Strategy Disaster Recovery It Management Pmo It Operations Pmp Management Governance Outsourcing Team Leadership Information Security Management Security Banking Business Process Information Security Infrastructure Visio Project Portfolio Management Data Center Integration Financial Services It Audit Enterprise Architecture Business Process Improvement
Mar 2014 to 2000 Senior IT Problem AnalystCitigroup Silver Spring, MD Oct 2003 to Aug 2013 Senior Problem ManagerCiticorp Silver Spring, MD Dec 1997 to Sep 2003 Midrange Production SupportCiticorp Silver Spring, MD Jun 1994 to Aug 1997 Senior Computer Operator
Education:
University of Maryland University College Rockville, MD 2014 to 2016 B.S. in Computer and Information ScienceMontgomery College Germantown, MD 1994 to 1999 AA in Computer Applications