Blackberry Enterprise Server • Adobe Acrobat • Photoshop • Html • Active Directory • Winzip • Ticketing Systems • Comptia Network+ Certified • Customer Service • Google Docs • Google Calendar • Mac Os X • Microsoft Office • Troubleshooting • Norton Ghost • Blackberry • Os X • Hardware • Technical Support
Meural
Customer Service Manager
Taboola 2016 - Aug 2016
Customer Support Representative
Handy Hq Oct 2014 - Jan 2015
Customer Experience Associate
Ted Conferences Mar 2014 - Jun 2014
Customer Support
Squarespace Jan 2013 - Apr 2014
Customer Care Support
Education:
Borough of Manhattan Community College 2015 - 2017
Associates
State University of New York College at Potsdam 2007 - 2009
Bachelors, Bachelor of Arts, Communication, English
Skills:
Blackberry Enterprise Server Adobe Acrobat Photoshop Html Active Directory Winzip Ticketing Systems Comptia Network+ Certified Customer Service Google Docs Google Calendar Mac Os X Microsoft Office Troubleshooting Norton Ghost Blackberry Os X Hardware Technical Support
TED Conferences New York, NY Mar 2014 to Jun 2014 Customer Service AssociateSquarespace Inc New York, NY Jan 2013 to Apr 2014 Customer Care Support SpecialistCitigroup New York, NY Aug 2012 to Jan 2013 Desktop Support Technician (Intern)Westside Tompkins Senior Center New York, NY Aug 2010 to Jan 2012 IT Technician
Education:
Borough of Manhattan Community College New York, NY 2015 to 2017 Computer and Information Sciences, General in Computer ScienceSUNY Potsdam Potsdam, NY 2007 to 2009 Bachelor of Arts in English Communication
Skills:
Microsoft Office Suite Word, Access, Excel, PowerPoint, and Outlook. Install, troubleshoot, and maintain all major components of personal computers and Blackberry familiarity. Install and troubleshoot Windows Operating Systems from 2000, XP, Vista and Windows 7; image and configure systems; possess knowledge of Blackberry Enterprise Server, Adobe Acrobat, Photoshop, WinZip, Active Directory and CSS/HTML. ResolveIT and Desk.com ticketing systems.
Jan 2013 to 2000 Customer Care Support SpecialistCitigroup New York, NY Aug 2012 to Jan 2013 Desktop Support Technician (Intern)Westside Tompkins Senior Center New York, NY Aug 2010 to Jan 2012 IT Technician
Education:
SUNY Potsdam Potsdam, NY 2007 to 2009 Bachelor of Arts in English Communications
Skills:
Possess knowledge of Microsoft Office Suite 2003/2007/2010 (Word, Access, Excel, PowerPoint, and Outlook). Knowledge of French Hardware: Install, troubleshoot, and maintain all major components of personal computers and Blackberry familiarity. Software: Install and troubleshoot Windows Operating Systems from 2000, XP, Vista and Windows 7; image and configure systems; possess knowledge of Blackberry Enterprise Server, Adobe Acrobat, Photoshop, WinZip, Active Directory and HTML. Ticketing System: ResolveIT at Citigroup