Michael D Sammon

US Patent:

6563914, May 13, 2003

Filed:

Feb 26, 1997

Appl. No.:

08/806986

Inventors:

Michael J. Sammon - Watchung NJ
Wai Nam Tam - Flanders NJ
Warren Gifford - Holmdel NJ
David Turock - Upper Montclair NJ

Assignee:

Call Sciences Limited - Slough

International Classification:

H04M 164

US Classification:

37920201, 379 8813, 379 8817, 379 9321, 37910015, 379158, 37920501, 37920701

Abstract:

A method and system which utilize a graphical user interface to identify potential participants in a teleconference, specify a user-controlled dial-up/hang-up order, and monitor the status of participants to the teleconference. The method and system receive conference commands from a World Wide Web (WWW) browser and translate the conference commands into commands that control a telephone bridge.

US Patent:

6928279, Aug 9, 2005

Filed:

Feb 27, 2003

Appl. No.:

10/375641

Inventors:

Doree Duncan Seligmann - New York NY, US
Michael J. Sammon - Watchung NJ, US

Assignee:

Avaya Technologies Corp. - Basking Ridge NJ

International Classification:

H04M003/42

US Classification:

4554141

Abstract:

An apparatus for enabling signals directed to a first telecommunications terminal to be forwarded intelligently to a second telecommunications terminal in the vicinity of the first terminal is disclosed. In particular, the illustrative embodiment automatically forwards signals from a first terminal to the closest terminal in the network that the first terminal is authorized to forward to. The closest authorized terminal is determined via short-range wireless communication between the first terminal and other terminals in the first terminal's vicinity. In the illustrative embodiment, the terminals communicate with each other via Bluetooth transceivers.

US Patent:

7162256, Jan 9, 2007

Filed:

Dec 19, 2003

Appl. No.:

10/742243

Inventors:

Doree Duncan Seligmann - New York NY, US
Michael J. Sammon - Watchung NJ, US
Lynne Shapiro Brotman - Westfield NJ, US
Anjum Khan - Ilford, GB
Reinhard Peter Klemm - Basking Ridge NJ, US
Ajita John - Middletown NJ, US
David Gray Boyer - Oceanport NJ, US

Assignee:

Avaya Technology Corp. - Basking Ridge NJ

International Classification:

H04Q 7/20

US Classification:

4554566, 4554142, 4554561

Abstract:

A method and apparatus for enabling a user of a telecommunications terminal to specify desired characteristics for the recipient of a call in lieu of a contact identifier are disclosed. The illustrative embodiment enables a user to specify one or more of the following criteria for a recipient: (i) a role requirement that specifies a role (e. g. , a nurse, a doctor, etc. ); (ii) a capability requirement that specifies one or more capabilities (e. g. , able to speak Spanish, etc. ); (iii) a location requirement (e. g. , on the third floor of Building A, etc. ); and (iv) a cardinality descriptor for the number of recipients (e. g. , one recipient, at least three recipients, etc. ). The illustrative embodiment also employs availability data (e. g. , a schedule, etc. ) and rules to determine whether a particular person is available to receive a call.

US Patent:

7392048, Jun 24, 2008

Filed:

Jun 29, 2005

Appl. No.:

11/169552

Inventors:

Doree Duncan Seligmann - New York NY, US
Michael J. Sammon - Watchung NJ, US

Assignee:

Avaya Technology Corp. - Basking Ridge NJ

International Classification:

H04B 5/00

US Classification:

455426, 455417, 455 41

Abstract:

An apparatus for enabling signals directed to a first telecommunications terminal to be forwarded intelligently to a second telecommunications terminal in the vicinity of the first terminal is disclosed. In particular, the illustrative embodiment automatically forwards signals from a first terminal to the closest terminal in the network that the first terminal is authorized to forward to. The closest authorized terminal is determined via short-range wireless communication between the first terminal and other terminals in the first terminal's vicinity. In the illustrative embodiment, the terminals communicate with each other via Bluetooth transceivers.

US Patent:

7421072, Sep 2, 2008

Filed:

Oct 4, 2002

Appl. No.:

10/265068

Inventors:

Lynne Shapiro Brotman - Westfield NJ, US
Yves D. Jean - New York NY, US
Valentine C. Matula - Granville OH, US
Michael J. Sammon - Watchung NJ, US
Doree Duncan Seligmann - New York NY, US

Assignee:

Avaya Inc - Basking Ridge NJ

International Classification:

H04M 3/00
H04M 5/00
H04M 3/42

US Classification:

37926501, 37920201, 37920301, 37920801, 37926503

Abstract:

A call center apparatus for automatically bridging a mobile user (e. g. , a supervisor, etc. ) into an existing conversation between a telephone operator and a caller is disclosed. The illustrative embodiments bridge the mobile user into the conversation of the closest telephone operator for which the mobile user has bridging authority.

US Patent:

7694138, Apr 6, 2010

Filed:

Oct 21, 2005

Appl. No.:

11/256224

Inventors:

Lawrence O'Gorman - Madison NJ, US
Lynne Shapiro Brotman - Westfield NJ, US
Michael J. Sammon - Watchung NJ, US

Assignee:

Avaya Inc. - Basking Ridge NJ

International Classification:

H04L 9/32

US Classification:

713168, 704273, 713182

Abstract:

A method and an apparatus are disclosed that enable an enhanced, interactive voice response (IVR) system to securely authenticate a user at a telecommunications terminal, without some of the disadvantages in the prior art. In particular, after the user at the telecommunications terminal requests access to a resource, the controlling IVR system of the illustrative embodiment issues a random challenge sequence to the user, along with interspersed “camouflage elements” and one or more directions as to how to respond. The user is then free to speak a returned sequence that answers the combined challenge sequence and interspersed camouflage elements; as a result, an eavesdropper overhearing the user hears what sounds like a random number or string. In short, the technique of the illustrative embodiment uses a challenge-response exchange of a substitution cipher interspersed with camouflage elements.

US Patent:

7805128, Sep 28, 2010

Filed:

Nov 20, 2006

Appl. No.:

11/561830

Inventors:

Jon Louis Bentley - New Providence NJ, US
George William Erhart - Loveland CO, US
Lawrence O'Gorman - Madison NJ, US
Michael J. Sammon - Watchung NJ, US
David Joseph Skiba - Golden CO, US

Assignee:

Avaya Inc. - Basking Ridge NJ

International Classification:

H04M 1/66
H04W 24/00
H04W 4/02

US Classification:

455411, 4554561, 4554563, 4554566, 4554141, 726 21

Abstract:

An apparatus and methods are disclosed for authenticating users of wireless telecommunications terminals. A user is authenticated by instructing the user to travel to a geo-location, where the geo-location is referred to by an identifier that the user has previously associated with the geo-location. When the user chooses identifiers that are meaningful to the user, but that do not indicate the associated geo-locations to other people, the user can be securely authenticated via the following procedure: (i) select one of the identifiers that the user has defined, (ii) instruct the user to “go to ,” and (iii) declare the user authenticated if and only if the user visits the geo-location associated with before a timeout expires.

US Patent:

8050698, Nov 1, 2011

Filed:

Jul 15, 2004

Appl. No.:

10/891804

Inventors:

Doree Duncan Seligmann - New York NY, US
Michael J. Sammon - Watchung NJ, US
Lynne Shapiro Brotman - Westfield NJ, US

Assignee:

Avaya Inc. - Basking Ridge NJ

International Classification:

H04B 7/00

US Classification:

455517, 455410, 455411, 455 412

Abstract:

An apparatus and methods are disclosed for enabling the response to a command at a personal wireless terminal to be based at least partially on the presence or absence of other users nearby, and possibly the identity of those users. In the illustrated embodiment, the personal wireless terminal determines wirelessly (e. g. , via Bluetooth, etc. ) whether there are any other nearby personal wireless terminals (and inferentially, the users associated with these terminals), and then determines whether the command is authorized in that particular environment of nearby users. In some embodiments, authorization is also at least partially based on one or more additional factors, such as the identity of the user of the personal wireless terminal, the identify of nearby users, the nature of the command, one or more arguments of a command, the value of a datum retrieved by a query, and the date and time (i. e. , “calendrical time”).