Troubleshooting • Customer Service • Data Analysis • Microsoft Office • Research • Management • Software Documentation • Networking • Event Planning • Powerpoint • Training • System Administration • Technical Support • Databases • Active Directory • Program Development • Data Entry • Windows
Johns Hopkins University
Technical Support Analyst
Johns Hopkins University Jul 2003 - Apr 2014
It Help Desk Agent B
Johns Hopkins University Jan 2012 - Apr 2012
Acting Supervisor
Torrid Nov 2008 - Nov 2009
Sales Associate
Lane Bryant Jan 2007 - Oct 2008
Sales Associate
Education:
Bowie State University 1999 - 2002
Bowie State University 1999 - 2001
Skills:
Troubleshooting Customer Service Data Analysis Microsoft Office Research Management Software Documentation Networking Event Planning Powerpoint Training System Administration Technical Support Databases Active Directory Program Development Data Entry Windows