Datapipe
Global Noc Engineer For Windows and Linux
Sra International Sep 2015 - Dec 2015
Help Desk Specialist
Gentiva Health Services Feb 2014 - Jan 2015
Lead Help Desk Analyst
Ascend Learning Sep 1, 2013 - Jan 2014
Service Desk Manager
Honeywell Jan 2012 - Jun 2013
Help Desk Manager and Project Manager
Education:
Friends University 1999 - 2001
Masters, Information Systems Management, Management, Information Systems
Midamerica Nazarene University 1997 - 1999
Bachelors, Bachelor of Arts, Management, Human Relations
Southeast High School
Skills:
Active Directory Software Documentation Troubleshooting Windows Sharepoint Technical Support Itil Information Technology Training Operating Systems Windows Server Computer Hardware Networking Dns Requirements Analysis Citrix Process Improvement Management Hardware Network Administration A+ Certified Network+ Access Program Management System Administration Quality Assurance Visio Disaster Recovery Microsoft Exchange Business Process Vpn Bmc Remedy Security Software Installation It Service Management Windows 7 Data Center Integration Dhcp Servers Vmware Esx Analysis It Management Linux Cisco Technologies System Deployment Sql Vendor Management Itil 3.0 Foundations
Gentiva Overland Park, KS Feb 2014 to Jan 2015 Team Lead ManagerAscend Learning Leawood, KS Sep 2013 to Feb 2014 Service Desk ManagerHoneywell FMT Kansas City, MO Jan 2012 to Sep 2013 Site ManagerNATEK INC. / U.S. DEPT. OF AGRICULTURE
Dec 2007 to Jun 2011 Manager of Service Desk and Monitoring GroupNATEK INC. / U.S. DEPT. OF AGRICULTURE
Jul 2007 to Dec 2007 Network Support AnalystSPRINT / NEXTEL Overland Park, KS Oct 2006 to Jul 2007 Tier2 Technical Support - Rapid Problem Management TeamAVENTIS PHARMACEUTICALS Kansas City, MO Apr 1995 to Aug 2004 Systems Analyst
Education:
MidAmerica Nazarene University Olathe, KS Jun 2010 Bachelor of Arts in Management & Human RelationsFriends University Shawnee Mission, KS Master's in Management Information Systems