Family • Medical Malpractice • Personal Injury - Auto Accidents Premises Liability Wrongful Death • Bad Faith Insurance Claims • Business and Commercial Transactions • Business Litigation • Product Defects • Insurance Defense • Products Liability Defense • Real Property Litigation and Transactions • Contract Law • Mechanic's Liens • Construction Law and Mortgage Lending Law
Family Medical Malpractice Personal Injury - Auto Accidents Premises Liability Wrongful Death Bad Faith Insurance Claims Business and Commercial Transactions Business Litigation Product Defects Insurance Defense Products Liability Defense Real Property Litigation and Transactions Contract Law Mechanic's Liens Construction Law and Mortgage Lending Law
Convergys Sep 1999 - Dec 2018
Senior It Manager
Benson & Mclaughlin Ps Dec 1996 - Sep 1999
Manager, Network Services
Clark Number Ps Oct 1996 - Sep 1997
Systems Engineer
Mascio's Italian Specialty Foods May 1993 - Jul 1996
Inventory Specialist
Education:
University of Phoenix 2007 - 2011
Master of Business Administration, Masters, Business
Brigham Young University 1987 - 1993
Bachelors, Bachelor of Science, Accounting, Information Systems
Skills:
Management Service Delivery Disaster Recovery Call Centers Team Leadership Process Improvement Vendor Management Outsourcing Team Management Call Center Operations Management Project Management Program Management Troubleshooting Customer Service Leadership Bpo Sla Customer Satisfaction Performance Management Team Building Business Process Improvement Contact Centers It Service Management Technical Support Strategic Planning System Administration Microsoft Office It Operations Information Technology User Experience Customer Relationship Management Budgeting Business Analysis Microsoft Excel Public Speaking Strategy Computer Hardware Itil People Management Networking Onboarding Active Directory Business Process Procurement Contract Negotiation Contract Management Consulting Databases
Languages:
Spanish
Certifications:
Wood Badge Project Management Professional (Pmp) Certified Scrummaster (Csm) Certified Novell Engineer (Cne) Microsoft Certified Systems Engineer (Mcse) Comptia A+
Peter Bohling (1958-1962), John Smith (2001-2005), Roy Dietter (1974-1978), Peter Mortenson (1973-1977), Mary Gibbs (1968-1972), Stephen Ploof (1997-2001)