Florida International University - College of Business Administration 1993 - 1995
Skills:
Incident Management Routers Switches Ccnp Certified Leadership Networking Escalation Call Centers Software Installation System Administration Troubleshooting Data Center Servers Service Delivery Vpn It Operations Sla Team Leadership Help Desk Support Technical Support Network Administration Active Directory Hardware It Service Management Operating Systems Ccna Windows Xp Problem Management Windows 7 Software Documentation Service Desk Microsoft Exchange Citrix Wan Cisco Technologies Disaster Recovery Dns Infrastructure Itil Computer Hardware It Management Cisco Routers Vmware Bmc Remedy