Charter Communications
Director - Business and Systems Analysis - Operations
Charter Communications Dec 2014 - Feb 2016
Manager, Business and Application Analysis
Charter Communications Oct 2012 - Dec 2014
Senior Business Analyst
Anime Central May 2011 - Sep 2014
Chief of Staff
Charter Communications Aug 2008 - Oct 2012
Senior Project Manager, Business Operations
Education:
University of Louisville 2007 - 2010
Master of Education, Masters
University of Louisville 1991 - 1998
Bachelors, Biology, Psychology
Skills:
Telecommunications Call Centers Project Management Troubleshooting Management Program Management Integration Training Instructional Design Leadership Technical Writing Team Leadership Process Improvement Voip Networking Crm Business Analysis Change Management Wireless Instructional Technology Curriculum Design Staff Development Cisco Technologies Customer Service Quality Assurance Telephony Vendor Management Technical Support Staff Management Team Building Broadband Business Process System Deployment Vpn Visio Computer Network Operations Software Documentation E Learning Coaching Technical Training Strategic Planning Budgets Disaster Recovery Needs Analysis Data Analysis Pmp Dns Training Delivery Cables Cross Functional Team Leadership
Jan 2012 to 2000 Senior Business AnalystCharter Communications Louisville, KY 2008 to 2012 Senior Project Manager, Business OperationsCharter Communications Louisville, KY 2006 to 2008 Curriculum DeveloperCharter Communications Louisville, KY 2002 to 2006 Senior Technical Trainer
Education:
Villanova University Villanova, PA 2012 Master Certification in Project Management MPM in Project ManagementUniversity of Louisville Louisville, KY 1999 Bachelor of Arts in PsychologyUniversity of Louisville Louisville, KY M.ed.Instructional Technology in Education
West Whitesburg Elementary School Whitesburg KY 1980-1985, Cowan Elementary School Whitesburg KY 1985-1987, University of Louisville Medical High School Louisville KY 1991-1999