Saryu D Shah

US Patent:

20110153381, Jun 23, 2011

Filed:

Dec 18, 2009

Appl. No.:

12/641896

Inventors:

Saryu Shah - Watchung NJ, US
Christian Kolmodin - Mountainside NJ, US
Jackson Liu - Middletown NJ, US
Daqin Liu - Morganville NJ, US
Sanjeeta Mohapatra - Marlboro NJ, US
Glenn Mohesky - Breese IL, US
Timothy Plattner - Scotch Plains NJ, US
Jason Tolbert - Garner NC, US
Michael Zinnikas - North Brunswick NJ, US

International Classification:

G06Q 10/00
G06N 5/02
G06F 11/07

US Classification:

705 722, 706 52, 705304, 714 25, 714E11029, 705 726

Abstract:

A system and method for receiving a service ticket, determining a likelihood of success of re-testing the service ticket and performing additional steps, if the likelihood of success is greater than a predetermined re-testing threshold. The additional steps including determining a waiting time of the service ticket, adding the service ticket to a service ticket queue containing a plurality of service tickets, the service ticket queue being sorted by a waiting time of each of the plurality of service tickets, initiating performance of the service ticket, after an expiration of the waiting time, removing the ticket from the queue, if the performance of the service ticket is successful and re-start the waiting time, if the performance of the service ticket is unsuccessful.