Siddhartha Siddhartha Dutta

US Patent:

8437455, May 7, 2013

Filed:

Jan 12, 2010

Appl. No.:

12/686015

Inventors:

Siddhartha Dutta - Glendale AZ, US
John Bowen - Glendale AZ, US

Assignee:

American Express Travel Related Services Company, Inc. - New York NY

International Classification:

H04M 1/64
H04M 3/42

US Classification:

379 8823, 4554141

Abstract:

A server receives a customer service request and customer identification information associated with the customer service request. A home location of the customer is identified based, at least in part, on the customer identification information. An interactive voice response application is selected based, at least in part, on the home location. The selected interactive voice response application is provided to a voice portal, wherein the voice portal services the customer service request.

US Patent:

8572264, Oct 29, 2013

Filed:

Jul 15, 2011

Appl. No.:

13/184330

Inventors:

Siddhartha Dutta - Peoria AZ, US

Assignee:

American Express Travel Related Services Company, Inc. - New York NY

International Classification:

G06F 13/00

US Classification:

709228, 709219, 709229

Abstract:

A system for providing state awareness across communication channels and statefully transitioning a user between a source channel and a destination channel is disclosed. The method may comprise storing a unique identifier associated with the user and data associated with the user, retrieving the data associated with the user based upon the user identifier and in response to the user entering the destination channel that is different from the source channel, and populating the data associated with the user in the destination channel. The destination channel may comprise a display of a customer service representative, and the populating may occur automatically. Furthermore, the method may comprise placing a call to a telephone number associated with the user in response to at least one of: the user answering a requisite number of questions in the source channel and the user requesting a transition to a voice destination channel.

US Patent:

20110176665, Jul 21, 2011

Filed:

Jan 20, 2010

Appl. No.:

12/690593

Inventors:

Siddhartha Dutta - Glendale AZ, US
John Bowen - Glendale AZ, US

Assignee:

American Express Travel Related Services Company, Inc. - New York NY

International Classification:

H04M 1/64
H04M 3/00

US Classification:

379 8822, 37926511

Abstract:

A method, system, and apparatus are used to contact an intended customer. In one embodiment, one or more notification details associated with an intended customer are received. The notification details may include at least a phone number and a name of the intended customer. Subsequently, a phone call to the intended customer is originated. One or more audio messages are played to a recipient of the phone call. Subsequently, one or more inputs from the recipient are received. Whether the recipient is the intended customer is determined based on the inputs provided. In one embodiment, the phone call is routed to an agent or an automated system if the recipient is the intended customer. In another embodiment, if the recipient is not the intended customer, the recipient may be prompted to provide availability information of the intended customer.

US Patent:

20120309351, Dec 6, 2012

Filed:

Jun 2, 2011

Appl. No.:

13/151485

Inventors:

Siddhartha Dutta - Peoria AZ, US

Assignee:

American Express Travel Related Services Company, Inc. - New York NY

International Classification:

H04W 4/00
H04W 12/06

US Classification:

455411, 4554141

Abstract:

Methods, systems, and computer program products are provided for mobile customer support. A customer service request is received at a mobile device from a user associated with the mobile device to access a customer service feature of an application associated with the mobile device. In response to the request, a user context is determined by at least one of saving a state of the application, storing data associated with the application or accessing user activity associated with the application. A communication request comprising the user context is sent to a customer service center (“CSC”) associated with the customer service feature. Communication between the CSC and the user is enabled, wherein the CSC accesses the user context and uses the user context during the communication.

US Patent:

20140037084, Feb 6, 2014

Filed:

Oct 10, 2013

Appl. No.:

14/051153

Inventors:

Siddhartha Dutta - Peoria AZ, US

Assignee:

American Express Travel Related Services Company, Inc. - New York NY

International Classification:

H04M 3/523
H04M 3/51

US Classification:

37926606

Abstract:

A system for providing state awareness across communication channels and statefully transitioning a user between a source channel and a destination channel is disclosed. The method may comprise storing a unique identifier associated with the user and data associated with the user, retrieving the data associated with the user based upon the user identifier and in response to the user entering the destination channel that is different from the source channel, and populating the data associated with the user in the destination channel. The destination channel may comprise a display of a customer service representative, and the populating may occur automatically. Furthermore, the method may comprise placing a call to a telephone number associated with the user in response to at least one of the user answering a requisite number of questions in the source channel and the user requesting a transition to a voice destination channel.

US Patent:

20190392164, Dec 26, 2019

Filed:

Jun 25, 2019

Appl. No.:

16/452150

Inventors:

- New York NY, US
Siddhartha Dutta - Peoria AZ, US

Assignee:

American Express Travel Related Services Company, Inc. - New York NY

International Classification:

G06F 21/62
G06F 21/60
H04L 9/08

Abstract:

A system and method of data protection that provides the security of field level data protection with the ease of implementation and transparency of system level data protection at various layers is disclosed. The system utilizes blockchain technology to implement improved data protection. A smart contract application is deployed among all devices covered by the data protection system. Ledgers are similarly deployed either on each device or on dedicated ledger nodes to provide a record of all transactions occurring with the protected data. As a device writes data to a storage medium or initiates transmission of the data over a communication medium, the smart contract intercepts the data and applies a desired protection protocol to the data. As a result, enterprise wide security may be deployed that provides field level encryption without requiring modifications to existing applications or development of custom applications.

US Patent:

20190312848, Oct 10, 2019

Filed:

Apr 10, 2018

Appl. No.:

15/949862

Inventors:

- New York NY, US
SIDDHARTHA DUTTA - Peoria AZ, US
TAPAN K. GANGULY - Phoenix AZ, US
RANDALL W. LATHAM - Cave Creek AZ, US
SUDHAGAR NATARAJAN - Phoenix AZ, US

Assignee:

American Express Travel Related Services Company, Inc. - New York NY

International Classification:

H04L 29/06
G06F 17/30
G06F 21/60
H04L 29/08

Abstract:

A mainframe network may store a plurality of records. The mainframe network may generate a file comprising the data elements in the records. The mainframe network may transmit the file to a distributed network. The distributed network may encrypt the data elements. The distributed network may transmit a file comprising the encrypted data elements to the mainframe network. The mainframe network may store the encrypted data elements.

US Patent:

20170185801, Jun 29, 2017

Filed:

Mar 13, 2017

Appl. No.:

15/456817

Inventors:

- New York NY, US
SIDDHARTHA DUTTA - Peoria AZ, US

Assignee:

American Express Travel Related Services Company, Inc. - New York NY

International Classification:

G06F 21/62
H04L 29/06
G06F 21/60

Abstract:

The present disclosure includes a method comprising encrypting sensitive data, generating a token comprising a data identifier, tokenizing the encrypted sensitive data, and/or storing the encrypted sensitive data in association with the token to a token vault. Tokenizing may comprise mapping the encrypted sensitive data to the token. The method may further comprise storing the token to a cloud application, wherein the cloud application comprises a software application that functions within a cloud computing environment.