14615 Woodspring Ct, Centreville, VA 20120 • 7038038774
Clifton, VA
Hartsville, TN
Crestview, FL
12672 Dulcinea Pl, Woodbridge, VA 22192 • 7038038774
Work
Company:
Westwood college - Annandale, VA
May 2013
Position:
Student support representative
Education
School / High School:
Austin Peay State University- Clarksville, TN
1996
Specialities:
Bachelor of Science in English
Skills
Customer Service • Call Centers • Training • Microsoft Office • Outlook • Data Entry • Access • Technical Support • Microsoft Word • System Administration • Customer Satisfaction • Telephone Skills • Powerpoint • Event Planning • Computer Hardware • Call Center • Team Building • Windows • Coaching • Customer Support • Social Media • Data Analysis • Employee Training • Process Improvement • Help Desk Support • Conflict Resolution • Critical Thinking • Research • Windows 7 • Microsoft Excel • 10 Key • Analysis • Windows Vista
Strayer University
Support Services Coordinator
Staffing Now Dec 2014 - Dec 2015
Administrative Assistant
Westwood College Dec 2014 - Dec 2015
Student Support Representative
Fairfax County Government Sep 2012 - Dec 2012
911 Dispatcher
Clinch Valley Community Action, Inc. Feb 2011 - Feb 2012
Americorps Vista Member
Education:
Strayer University 2020
Bachelors, Bachelor of Science, Criminal Justice, Management
Austin Peay State University 1996 - 2004
Tidewater Community College 1995 - 1996
Northern Virginia Community College 1995
Yokota High School 1990 - 1994
Skills:
Customer Service Call Centers Training Microsoft Office Outlook Data Entry Access Technical Support Microsoft Word System Administration Customer Satisfaction Telephone Skills Powerpoint Event Planning Computer Hardware Call Center Team Building Windows Coaching Customer Support Social Media Data Analysis Employee Training Process Improvement Help Desk Support Conflict Resolution Critical Thinking Research Windows 7 Microsoft Excel 10 Key Analysis Windows Vista
Westwood College Annandale, VA May 2013 to Sep 2014 Student Support RepresentativeStaffing Now Inc Springfield, VA Jan 2013 to May 2013 Receptionist/Administrative AssistantPublic Safety Communicator Fairfax, VA Sep 2012 to Dec 2012 911 OperatorClinch Valley Community Action Tazewell, VA Feb 2011 to Feb 2012 Americorp MemberDish Network/ Echostar Communications Bluewell, WV Sep 2008 to Apr 2010 Customer Service/ Technical Representative IConvergys Customer Management Clarksville, TN Sep 2004 to Sep 2008 Customer Service Representative II
Education:
Austin Peay State University Clarksville, TN 1996 to 2000 Bachelor of Science in EnglishNorthern Virginia Community College Manassas, VA 1995 to 2000 Associates in Information TechnologyYokota High School 1990 to 1994 High School Diploma in research and social media services