Stephan Schambach

US Patent:

8457298, Jun 4, 2013

Filed:

May 9, 2007

Appl. No.:

11/801577

Inventors:

Stephan Schambach - Concord MA, US

Assignee:

Demandware, Inc. - Woburn MA

International Classification:

H04M 3/00

US Classification:

37926509, 379 9312, 37926511

Abstract:

A method of providing information related to a user's web browser session to an agent, while the agent is processing a call from the user, includes creating an association between a telephone number and the user's web browser session. The user employs the telephone number to place a telephone call. The method further includes receiving the telephone call from the user, and determining, upon receipt of the telephone call from the user, the telephone number with which the user placed the call. The method further includes using the determined telephone number and the association to identify the information related to the user's web browser session. The method also includes routing the telephone call and the information related to the user's web browser session to the agent.

US Patent:

8370195, Feb 5, 2013

Filed:

Jun 27, 2011

Appl. No.:

13/169195

Inventors:

Wayne Whitcomb - North Hampton NH, US
David C. Boyle - Atkinson NH, US
Ulrike Mueller - Boston MA, US
Stephan Schambach - Concord MA, US

Assignee:

Demandware Inc. - Burlington MA

International Classification:

G06F 17/00

US Classification:

705 738, 717120

Abstract:

Methods and systems for hosting business and other e-commerce application services are provided which provide secure shared computing resources to multiple instances of e-commerce or other business applications. The shared computing resources are dynamically allocated among the instances of the applications, and the instances of the applications are logically separated from one another to provide additional security.

US Patent:

20170124511, May 4, 2017

Filed:

Nov 4, 2016

Appl. No.:

15/344024

Inventors:

- Boston MA, US
Stephan Schambach - Boston MA, US

International Classification:

G06Q 10/08
H04W 12/06
H04W 4/02
G06Q 30/06
H04W 4/00

Abstract:

A system and method for connecting a plurality of mobile communication devices to a server over a cloud network is disclosed, including such that various components of the devices and server interact to show selected items thereon and facilitate the exchange of an item for another based on logic and signals exchanged therebetween, and in some aspects including facilitating selection and guidance of a party insofar as a logistical and geographic selection of the replacement item.

US Patent:

20170011449, Jan 12, 2017

Filed:

Jul 6, 2016

Appl. No.:

15/202977

Inventors:

- Boston MA, US
Stephan Schambach - Boston MA, US
Johannes Steger - Boston MA, US

International Classification:

G06Q 30/06
G06Q 30/00

Abstract:

A method and a system for facilitating online shopping and customers' interaction with retail associates, in a cloud-computing infrastructure is provided. A Routing and Fulfillment Server (RFS) is coupled to multiple customers' and retail associates' electronic communication devices over a cloud-based network. The customers and retail associates exchange request and response message data with the server, during the process of communication. A customer initiates a transaction request message, intending to buy a product, specifying the product's attributes and a preferred delivery option for the product. In an aspect, the RFS utilizes the transaction request message, a set of routing rules, and stored data, to select a specific retail store or distribution center to source the product from; and further selects an available retail associate located therein to serve the transaction.