The Hartford since Sep 2012
Director of Underwriting Operations
The Hartford Apr 2011 - Sep 2012
Assistant Director of Operations- Santee, CA
The Hartford Mar 2010 - Apr 2011
Sales Model Process Coach
The Hartford Mar 2009 - Mar 2010
Personal Insurance Manager
The Hartford Insurance Group Dec 2005 - Mar 2009
AARP Sales Manager
Education:
San Diego State University-California State University 2005 - 2008
B.S., Management
Mission Bay High School
Skills:
Leadership Insurance Management Performance Management Coaching Customer Service Process Improvement Employee Engagement Sales Training Operations Management Risk Management Business Process Improvement Change Management Customer Satisfaction Underwriting Call Centers Customer Experience Business Analysis Analysis Call Center Property and Casualty Insurance Strategic Planning Program Management Analytical Skills Data Analysis Financial Services Customer Retention Relationship Management Team Building Microsoft Office Business Strategy Executive Management Consulting General Insurance Human Resources