Blizzard Entertainment since Apr 2011
LATAM Senior
Wachovia Bank Mar 2007 - Aug 2010
Supervisor II
Wachovia Bank Sep 2004 - Mar 2007
Team Leader
Wachovia Bank Apr 2003 - Sep 2004
Team Support Leader
First Union/Wachovia Bank Aug 1999 - Apr 2003
Personal Service Representative
Education:
IUNP 1991 - 1994
IE Juan XXIII
IE Nuevas Profesiones
no, Tourism Business Administration
Skills:
Call Center Banking Customer Satisfaction Customer Experience Customer Service Process Improvement Coaching Quality Assurance Team Building Outlook Microsoft Office Software Documentation Credit Microsoft Excel Change Management Management Call Centers Team Leadership Business Analysis Recruiting Lotus Notes Windows Access Leadership Leadership Development Mentoring Sales Vendor Management Troubleshooting Marketing Analysis Teamwork Time Management Training Hiring Team Management Start Ups Operations Management Program Management Data Analysis Performance Management Employee Relations Project Planning Staff Development Retail Process Scheduler Customer Retention Employee Training Risk Management Business Process Improvement
Interests:
Social Services Children Economic Empowerment Environment Science and Technology Human Rights Animal Welfare