Cavco Industries, Inc.
Claims and Litigation Management
Farmers Insurance Mar 2004 - Sep 2015
Claims Management
Usaa Mar 1995 - Jul 2003
Property and Liability Claims
Education:
U.s. Air Force Senior Nco Academy - Maxwell/Gunter Afb, Al 2014 - 2014
Community College of the Air Force 1990 - 1990
University of Farmers
Troy University
Bachelors, Bachelor of Science, Criminology
Skills:
Liability Insurance Claim Claims Management Management Leadership Performance Management Customer Service Customer Experience Team Building Team Leadership Project Management Commercial Insurance Strategic Planning Property and Casualty Insurance Microsoft Excel Casualty Insurance Operations Management Teamwork Negotiation General Insurance Conflict Resolution Microsoft Office Underwriting Legal Liability Leadership Development Change Management Professional Mentoring Customer Engagement Team Motivation Business Process Improvement Training Military Health Insurance Team Management Employee Engagement Process Redesign Staff Development Community Outreach Cross Functional Team Leadership Distributed Team Management Virtual Teams Cross Functional Team Building Time Management Microsoft Word Powerpoint Apple Software Business Strategy New Business Development Program Management
Interests:
Social Services Children Economic Empowerment Environment Education Science and Technology Disaster and Humanitarian Relief Animal Welfare Arts and Culture Health
Farmers Insurance Mar 1, 2004 - Oct 1, 2011
Field Claims Supervisor
Farmers Insurance Mar 1, 2004 - Oct 1, 2011
Field Claims Manager
Usaa Feb 1995 - Jun 2003
Claims Adjuster
United States Air Force Jun 1977 - Oct 1994
Employee Relations and Human Resources
Education:
Troy University 1979 - 1981
Bachelors, Bachelor of Science, Criminal Justice
Troy State University
Skills:
Coaching Customer Satisfaction Negotiation Performance Improvement Employee Engagement Outlook Change Management Microsoft Excel Software Documentation Microsoft Office Strategic Planning Team Leadership