Management Customer Service Sales Loans Call Centers Process Improvement Vendor Management Training Finance Diverse Leadership Experience Record of Improving Efficiency Through Process Improvements Passionate About Quality and Customer Satisfaction Customer Service Management Team Building Team Leadership Customer Retention Customer Experience Customer Satisfaction Team Management Customer Service Operations Leadership
2011 to 2013 Customer Assistance Specialist SupervisorChase Bank Rochester, NY 2011 to 2012 Quality Control Operations SupervisorD4, Llc Rochester, NY 2008 to 2011 Operations ManagerChase Bank Pittsford, NY 2005 to 2008 Personal BankerChase Bank Rochester, NY 2003 to 2005 Operations ManagerChase bank Rochester, NY 2002 to 2003 Home Equity UnderwriterChase Bank Rochester, NY 2001 to 2002 Senior Customer Sales AdvisorNEXTEL INDIRECT SALES Rochester, NY 1999 to 2001 Indirect Sales RepresentativePERRIER GROUP OF AMERICA Rochester, NY 1998 to 1999 Route SalesmanRENT-A-CENTER Newark, NY 1995 to 1998 Account RepresentativeHUDSON HOTEL CORPORATION Rochester, NY 1991 to 1995 Front Office Manager
Education:
Genesee Community College 1988 to 2000 Hotel/Hospitality Management Curriculum