Blue Cross Blue Shield of Michigan Jan 2005 - Feb 2015
Csr Ii
Education:
University of Phoenix 2012 - 2015
Bachelors, Management, Health Care Administration
University of Phoenix 2009 - 2011
Associates, Management, Health Care Administration
Skills:
Team Building Health Insurance Customer Service Process Improvement Employee Benefits Medicare Microsoft Office Training Healthcare Team Leadership Benefits Administration Hipaa Outlook Data Entry Customer Satisfaction Access Sharepoint Call Centers Ppo Hmo Telephone Skills Claim Claims Management Contact Centers
Interests:
Social Services Children Civil Rights and Social Action Education Poverty Alleviation Human Rights Health
Certifications:
Lean Six Sigma-Green Belt, Lean Six Sigma Lean Six Sigma Green Belt Lawrence Technical University Lawrence Technological University / Dr Benson
Madison Park Technical Vocational High School Roxbury Crossing MA 1981-1985
Community:
Stephanie Myers, Oweada Cormier, Antonio Velasquez, Christine Thames, Joao Barros, Teresa Jardim, Michael Williams, Roger Moraldo, Stephannie Lampkin, Jeane Layne, Alfred Brewer, Lisa Clark