Allegion, Plc
Customer Advocate Leader
Allegion, Plc
Customer Experience Senior Program Manager
Allegion, Plc Jun 30, 2016 - Jul 2017
Customer Experience Regional Manager
Allegion, Plc Jun 2013 - Jun 2016
Customer Care Territory Manager
Esm Feb 1, 2009 - Jun 14, 2013
Team Leader
Education:
Bowling Green State University Jan 1, 2004 - Dec 31, 2006
Ohio Northern University Jan 1, 2000 - 2004
Bachelors, Bachelor of Science, Mathematics, Physics
Skills:
Leadership Training Management Coaching Microsoft Office Customer Service Social Media Sales Team Leadership Program Management Call Centers Help Desk Implementation Help Desk Support Staff Development Leadership Development Public Speaking Team Management Strategic Planning Employee Training Call Center Teaching Data Analysis Call Center Management Help Desk Management Event Planning Microsoft Excel
Certifications:
Foundations In Design Thinking Adaptive Leadership