Vendor Management Management Training Customer Satisfaction Telecommunications Account Management Business Analysis Crm Call Centers Customer Experience Customer Retention Customer Service Process Improvement Program Management Project Management Sales Sales Management Salesforce.com Team Leadership Direct Sales Sales Process Sales Operations Leadership Microsoft Office Team Building Cross Functional Team Leadership Telephony Microsoft Excel
Nov 2006 to Nov 2007 Customer Service Analyst- Tech SupportNICOM TECHNOLOGIES
Apr 2005 to Sep 2006 Call Center ManagerAT&T ICRC Syracuse, NY 1996 to 2005 Implementation and BIlling ManagerAT&T ICRC
May 2000 to May 2003 Human Resource & Hiring ManagerAT&T ICRC
Sep 1998 to May 2000 Center Learning & Sales ManagerAT&T ICRC
Nov 1997 to Sep 1998 Customer Sales & Service RepAT&T ICRC
Aug 1996 to Nov 1997 Reports ClerkSackets Harbor Central Schools Sackets Harbor, NY 1995 to 1996 Junior/ Senior High School Band DirectorMost Holy Rosary Syracuse, NY 1994 to 1995 General Music Teacher K-6Sports & Recreation Syracuse, NY 1992 to 1994 Human Resource Manager/ Corporate HR Trainer
Education:
Mansfield University Mansfield, PA 1990 to 1994 BA in Music EducationUniversity Of Phoenix Phoenix, AZ MBA