Pscu
Training Professional
Convergys May 2015 - Dec 2016
Training Supervisor
Convergys Dec 2012 - May 2015
Training Delivery Manager
Convergys Nov 2011 - Dec 2012
Senior Trainer
Convergys Aug 2011 - Nov 2011
Virtual Trainer
Education:
New Mexico State University 2001 - 2007
Bachelors, Bachelor of Arts, Studio Arts
Skills:
Team Management Performance Management Customer Satisfaction Team Building Customer Service Call Centers Customer Experience Management Training Delivery Training Leadership Team Leadership Coaching Process Improvement Bpo Employee Training Employee Engagement Vendor Management Program Management Soft Skills Contact Centers Business Process Improvement